Whether the Government receives large number of public grievances on various issues

GOVERNMENT OF INDIA
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
(DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

LOK SABHA

STARRED QUESTION NO. 20
(TO BE ANSWERED ON 07.12.2022)

PUBLIC GRIEVANCES

*20. SHRI VIJAYAKUMAR (ALIAS) VIJAY VASANTH:

Will the PRIME MINISTER be pleased to state:

(a) whether the Government receives large number of public grievances on various issues and if so, the details thereof, Ministry/Department-wise;

(b) the number of public grievances received/ addressed so far, Ministry/Department-wise; and

(c) whether these grievances are addressed on time, if so, the details thereof and if not, the reasons therefor?

ANSWER

MINISTER OF STATE IN THE MINISTRY OF PERSONNEL PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER’S OFFICE (DR. JITENDRA SINGH)

(a): Yes sir, the public grievances received by Government on the Central Public Grievances Redress and Monitoring System (CPGRAMS) portal for the year 2022 Ministry/ Department wise are at Annex l . Public Grievances are received on various issues such as implementation of Government schemes/ programmes, quality of services, civic amenities, harassment & atrocities, corruption etc.

(b): The list of Public Grievances addressed for the year 2022 Ministry/ Department wise are at Annex 2.

(c): The endeavour of the Government is to ensure quality and timely disposal of the public Grievances. The stipulated time-frame for disposal of public Grievances was reduced from 60 days to 45 days in June 2021 which was further reduced to 30 days from July 2022. In case redressal is not possible within the stipulated timeframe an interim reply shall be given to the citizen. The average grievance redressal time for the month of October 2022 is 27 days and for November 2022 is 28 days.

Annexure 1

Annexure 2