DIRECTORATE OF POSTAL LIFE INSURANCE
Department of Posts,
Ministry of Communications,
Government of India
Chanakyapuri Post Office Complex, New Delhi-1 10021

No 25-04/SOP/ 2020-LI

Dated 18.08.02020

Sub: Standard Operating Procedure (SOP) for settlement of PLI/RPLI death claim cases.

As per the norms laid down in Citizen Charter, the death claims of PLI/RPLI are to be settled within 30 days in respect of normal claim cases and 90 days in respect of those cases involving investigation.

2. In this connection, kindly find enclosed a Standard Operating Procedure (SOP) for settlement of PLI/RPLI death claim cases along with following annexures:-

3. This SOP may be widely disseminated across the’ Circles and all may be strictly instructed to follow the procedure laid down in SOP adhering to the timelines given in the SOP for carrying out different activities at various levels.

4, Necessary amendment required in Rule.39 of POLI Rules, 2011 in consequence of these instructions will be notified accordingly.

5. This issues with the approval competent authority.

(Hariom Sharma)
Deputy Divisional Manager-II

9. Time limit prescribed (in working days)

9.1 In case No Inquiry is required

9.2 In case Inquiry is required

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SOP for Engagement of Ministries/Department with PFMS and NTRP

F. No. S-11012/e-payment-PFMS/9(4)TA-II/2016-17/553

Ministry of Finance
Department of Expenditure
Controller General of Accounts

Mahalekha Niyantrak Bhawan. GPO Complex
E-Block, INA, New Delhi – 110023

Date: 07.06.2017

OFFICE MEMORANDUM

Subject: Standard Operating Procedure for Engagement of Ministries/Departments of Government of India with PFMS and NTRP.

Reference is invited to this office QM. No. S-11012/e-payment-PFMS/9(4VTA-II/2016-17/251 dated 22nd March, 2017 regarding engagement of Ministries/Departments of Government of India with PF MS and NTRP.

2. With reference to above, a Standard Operating Procedure (SoP) containing necessary guidelines / instructions for engagement of Ministries/Departments of Government of India with PFMS and NTRP is enclosed for information and necessary action. All the Ministries/Departments of Central Government are required to go through the SoP in order to submit their proposals for integration with PFMS and NTRP to office of CGA through their Pr. CCAs/CCAs/CAs. O/o CGA, alter examining the proposal with respect to the relevant Rules/Provisions of GAR, R& P Rules, GFR, DFPR etc., will forward the same to PFMS for further necessary action. The PFMS will process the proposal in consultation with the concerned Ministry/Department and CGA and implement the same finally under intimation to CGA and Ministries/Departments concerned.

3. The proposal may contain the following:-

a) The reason for integration – Payment/Receipt/Accounting/Reporting;

b) The nature of the facility which is to be integrated- Whether manual access needed or portal available

c) The details regarding portal and integration

1. Objective

ii. Scope

iii. Deliverables

iv. Status of development

v. The future Phases

vi. Timelines

d) ‘AS IS’ and ‘TO BE’ process

e) Process flows and business rules of the line function

f) Any Business Process Re-engineering (BPR) envisaged

g) Timeline envisaged for integration

h) Resources, if any available to support development

i) Expectation from PFMS/ office of CGA

j) Team for integration and nodal officer- coordinates

3. All Pr. CCAs/CCAs/CAs of Ministries/Departments of Central Government may circulate these instructions to various Departments/Wings/Divisions of their ministries for information and necessary action.

4. The Non-Civil Ministries/Departments i.e. Railways, Defence, Posts and Telecommunications may submit their proposals to this office through their accounting heads.

This issues with the approval of the Controller General of Accounts.

(Dr. Shakuntala)
Joint Controller General of Accounts
Encl: As above.

To

1. All Secretaries of the Civil Ministries/Departments of Government of India
2. Secretary (Defence Finance), Ministry of Defence
3. Controller General of Defence Accounts, Ministry of Defence
4. Financial Commissioner, Ministry of Railways, Railway Board
5. Member (Finance), Department of Telecommunications
6. Financial Advisers of all Civil Ministries/ Departments
7. Joint Secretary & Financial Advisor, Department of Posts
8. All Pr. CCAs/CCAs/CAs (I/c) of Ministries/Departments

Copy to:
l. PPS to CGA
2. PPS to Addl, CGA (GPG)
3. PPS to Addl, CGA (C)

Click here to download CGA’s OM

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