SB Order No. 10/2022

F. No.FS-10/47-2021-FS-DOP
Govt. of India
Ministry of Communications
Department of Posts
(FS Division)

Dak Bhawan, New Delhi-110001
Dated: 24.06.2022

To,
All Head of Circles/Regions

Subject: Regarding roll out of RICT CBS version 2.0.1 in RICT CBS devices from 27.06.2022.

Sir/Madam,

New RICT CBS version 2.0.1 for RICT devices have been developed and tested. The competent authority has decided to roll out RICT CBS version 2.0.1. The roll out of RICT CBS version 2.0.1 in RICT devices will be done from 27.06.2022 to 13.07.2022.

2. The following changes have been made in the RICT CBS version 2.0.1:-

At present for most of the errors faced in RICT-CBS application a common error message “Transaction not processed due to network issues. Please try again” is displayed. In the new version 2.0.1, error codes are categorised and configured, so that indicative error messages are displayed to help field user/ support personnel to identify the impacted layer for early resolution of issues. List of few common errors configured for the impacted layer are listed below which would enable DO/Sys admin/PO users to raise ticket with the concerned team. No changes have been made in the existing application functionalities and in the Transaction Update functionality If any of the newly configured error messages are seen during a transaction, users can check transaction status in Transaction Update functionality and decide on further action.

3. Circles are requested to follow the following instruction for a smooth rollout of RICT CBS version 2.0.1 in RICT devices.

• a. RSI Team will carry out roll out activities as per schedule attached.
• b. Necessary instructions to be given to BPMs for keeping the device powered on the planned rollout date.
• c. Post successful roll out, BPMs can carry out the regular work.
• d. Transactions carried out in the older version will not reflect in Daily Transaction Report (OTR) after the version upgrade. BPM shall be requested to take DTR if it is required for previous dates before the version upgrade.

4. It is requested to circulate the roll-out plan for RICT CBS version 2.0.1 to all CBS Post Offices along with RICT CBS Branch Post Offices for information, guidance, and necessary action and it is to be ensured that all Branch Post Offices get upgraded to the newer version of 2.0.1 within the strict timeline.

5. Hindi version of this order will be issued in due course.

6. This issues with the approval of Competent Authority.

Enclosed:
1. Roll-out plan for RICT CBS version 2.0.1

Yours Sincerely,

(Puneet Bijaraniya)
ADG (FS II)

Download SB Order 10/2022 – Roll out of RICT CBS version 2.O.1 in RICT CBS devices from 21.06.2022 PDF

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To,

Shri A.N Nanda jee,
Secretary,
Department of Posts,
Dak Bhavan,
New Delhi – 1

Sir,

Sub: Problems faced by GDS BPMS while operating the RICT machines-Reg

The department of posts introduced RICT and DARPAN in Branch post offices. The GDS BPMs have to perform all kinds of transactions on RICT machine including B.O. Daily Account. Implementation of RICT must be after complete success of the scheme. Lots of problems are being faced by the staff, mainly because of network issues. At least in future all precautions should be taken before implementation of the said schemes. The GDS BPMs are facing following Problems.

(i) Proper signals are not available during working hours. Due to network problem they are waiting for hours to open the device.

(ii) The device went back to login for every two minutes.

After completion of one transaction, the GDS BPM has to login to continue the work. Due to this type of arrangement, GDS has to spend more time to complete the B.O. task.

You are requested to take appropriate steps to reduce the difficulties mentioned above.

This union also suggests that it is better to provide computers and printers to Branch offices in place of hand devices to work efficiently without interruption.

With regards

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