Over 61,000 public grievances related to a range of issues are received by Prime Minister’s Office (PMO) every month, Union Minister Jitendra Singh said today.

The grievances include concerns related to employees, quality of service, amenities, police, allegation of corruption or malpractices, labour issues, education, land-related problem and financial services.

According to the data available on the online Centralised Public Grievance Redress and Monitoring System (CPGRAMS), the average number of grievances received every month in PMO is 61,919, said the Minister of State in the PMO in a written reply in Lok Sabha.

There are 11,028 grievances pertaining to Delhi, he said.

The total number of grievances disposed of and pending as on May 5, 2016 were 7,18,241 and 2,72,466 respectively, the minister said.

The government has established CPGRAMS to facilitate citizens to lodge their grievances from anywhere, anytime for redressal.

PTI

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Prime Minister’s Appeal to Central Trade Unions

I appeal to the Central Trade Unions to withdraw their call for a countrywide General Strike on 20 and 21 February, 2013. Such a strike would lead to avoidable loss to our economy and inconvenience to the public through disruption of services.

While some of the issues raised by the Trade Unions are already being acted upon and others are at various stages of consideration, I have requested my senior Cabinet colleagues Shri A K Antony, Shri Sharad Pawar, Shri P Chidambaram and Shri Mallikarjun Kharge to together hold discussions with the leaders of the Trade Unions. I am confident that these discussions would result in a course of action that is acceptable both to the Trade Unions and the Government.

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24-July-2012 16:44 IST

Government Favours Training of Officials to Ensure Better Efficiency: V Narayansamy

Minister of State for Personnel,
Public Grievances & Pensions and Prime Minister’s Office, Shri, V.

Narayansamy inaugurated the newly renovated library and new administration block complex of Institute of Secretariat Training & Management (ISTM) in New Delhi today. (Photograph of inauguration available on PIB website). Speaking on the occasion, Shri Narayansamy said that the Government is planning to expand its training facilities as training is instrumental in keeping officers/officials updated and increasing efficiency. Training equips them for better service delivery. The Minister said that training curriculum should be designed as to make it more interesting and participative. He assured all support to Institute of Secretariat Training & Management in broad-basing its training base and facilities to meet current as well as future challenges.

Director, ISTM, K.G. Verma, in his remarks, said that the Institute had conducted 297 courses and trained 7841 personnel of various levels in 2011-12. He further said that ISTM is working towards capacity building for
National Training Policy 2012 and operationalisation of Master e-Governance Training Plan. Setting up of  Centre for Transparency for more effective implementation of RTI Act and making training available online were
other priority areas, he said. Secretary, Department of Personnel & Training (DoPT), Shri P.K. Mishra and senior officers of DoPT were present on the occasion.

The Institute of Secretarial Training & Management is a government Centre of excellence in the area of  Secretariat Training Management in India. It is an attached office of Department of Personnel & Training, Government of India.

Established in the year 1948, it stands for ideals of “Efficiency and the Public Good”. The Institute imparts training various grades of officers in the Central Secretariat and Allied Services. During the last 64 years, the  activities of the institute have expanded manifold and it is the leading Training Institute in the country imparting training to officials the Central and State government, Public Sector Undertakings and Autonomous Bodies, in a number of specialized areas. The Institute is expected to play a key role in the Central Secretariat Service and the Central Secretariat Stenographers Service in implementation of competency based training approach. The Institute is planning to setup a Learning Resource Centre as envisaged in the National Training Policy.

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