Government of India
Ministry of Finance
Department of Expenditure
Central Pension Accounting Office
Trikoot-II, Bhikaji Cama Place

New Delhi
CPAO/Tech/e-Revision/2013-14/75
26.06.2013

OFFICE MEMORANDUM

Subject:- Mandatory submission of e-revision authorities by the PAOs.

In continuation of this office OM No. CPAO/E-REVISION/PRE-2006/(25)/2013-14/33 dated 09.05.2013 followed by OM No. CPAO/Tech/6th CPC/2013-14/42 dated 16.05.2013 regarding revised software (e-revision utility) for processing of pre-2006 pension cases in accordance with O.M No. 38/37/08-P&PW (A) dated 28th January, 2013 read with OM No. 38/37/08-P&PW(A) dated 13th February, 2013 issued by Department of Pension & Pensioners’ Welfare- all Pr.CCAs/CCAs/CAs (with independent charge) are advised to issue instructions to their concerned PAOs to make the issuance of e-authority in all revision cases mandatory with the following exceptions: –

i) If the pensioner dies after 01.01.2006 the case will be processed in 2 parts. The Life Time Arrears (LTA), if any, for such cases should be calculated manually and forwarded to CPAO. The revision of family pension will be processed through e- revision utility only.

ii) Relationship other than spouse is not acceptable in the e-Revision system for family pension cases w.e.f. 22.11.2011. Hence such cases should also be done manually.

iii) Cases of pensioners residing abroad;

iv) Compulsory Retirement;

v) Cases of Supreme Court Judges;

vi) Cases of Vth Pay Commission revision where pension has not been revised as per Vth CPC earlier.

vii) Cases pertaining to pensioners absorbed in PSUs have to be computed based on separate formulation and processed manually in PAOs.

2. As the revised software of e-revision utility is working successfully it has been decided that no manual revision authority will be accepted from 1st July, 2013 onwards with the exceptions mentioned above.

This issues with the approval of Addl. Controller General of Accounts.

sd/-
(Dr. Dilip Kumar)
Controller of Accounts

Source: http://cpao.nic.in
http://cpao.nic.in/pdf/Cpao_OM_20130626.pdf

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F. No. 55/20/2012-P&PW(C)
Government of India
Ministry of Personnel, P.G. & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan,
New Delhi, the 18th February, 2013

To
All Nodal Officers of all Ministries/ Departments
(Web Based Pensioners’ Portal)

Sub: To Fix timeline for redressal of grievances.

As per software developed for monitoring of Pension related grievances, all on- line grievances of pensioners are being fed through web application CPENGRAMS available in the Pensioners’ Portal maintained by Department of Pension & Pensioners’ Welfare and the same are forwarded online to the concerned Ministries/Departments/Organizations for their redressal.  It has, however, been felt that timely action is not being taken by various Ministries/Departments/ Organizations for redressal of grievances and same remain pending for unduly long periods. There is thus need to emphasis upon the concerned officers dealing with these grievances in your Department for taking timely action on the grievances of pensioners so that unnecessary delays could be avoided.  The regional offices and field officers, wherever they exist also need to be sensitized in this regard accordingly.

2. Any grievance redress system would be failing in its primary purpose of the minimum courtesy of acknowledging receipt of a complaint is not observed. As per the guidelines issued by administrative Reforms and Public Grievances vide its Office Memorandum No. K 15011/l/2006-PG, dated 22nd May, 2006, an acknowledgement has to be sent immediately and at the most within a period of three days of the receipt of the grievance and the grievance itself should be redressed within a maximum period of two months of its receipt. cases where it is not possible to give immediate reply, an interim reply should be given to the applicant. An immediate action by the concerned Ministries/ Departments/ Organizations will be steps towards pensioners’ welfare and will go a long way in ameliorating the hardships of Pensioners. Further, in case it is not feasible to accede to the request made in the petition, a reasoned reply may be issued to the aggrieved citizen within this stipulated time limit.

3. As already requested earlier vide this Department’s letters No. 41130/2011-P&PW(C) dated 13.01.2012 and 15.10.2012, you are once again requested to fix the time-line for timely redressal of grievances as per the guidelines issued by Department of AR&PG (copy enclosed). A detailed report on the action taken for implementation of these guidelines may also please be sent to this Department.

Yours faithfully,
Sd/-
(Tripti P. Ghosh)
Director

Department of Administrative Reforms and Public Grievances No. K-15011/1/2006-PG dated 22 May, 2006.

No. K-15011/1/2006-PG
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Administrative Reforms and Public Grievances

Sardar Patel Bhawan, Sansad Marg
New Delhi, Dated: May 22, 2006

OFFICE MEMRANDUM

Subject: Activating machinery for redress of Public Grievances.

The undersigned is directed to refer to the consolidated guidelines issued by the Department of Administrative Reforms and Public Grievances for prompt and effective redress of public grievances. It has been emphasized that a fully functional redress mechanism needs to be in place in all Ministries of Government of India and in the Department/Organizations under the Ministries for expeditious redressal of public grievances. It has further been emphasized that the system of grievance redress mechanism should be well publicized to ensure that the citizens are aware of the system and can interact with the Department to settle their grievances. However, complaints still continue regarding the delays and lack of response.

2. It is now reiterated that the following step may please be taken to ensure that the internal grievance redress machinery is in order for prompt redressal of grievances of citizens:-
(i) A grievance should be acknowledged immediately and at the most within three days of the receipt of the grievance. A grievance should be redressed within a period of a maximum of two months of its receipt. If finalization of a decision on a particular grievance is anticipated to take longer than two months, an interim reply should invariably be sent.
(ii) In case it is not feasible to accede to the request made in the petition, a reasoned reply may be issued to the aggrieved citizen within this stipulated time limit.
(iii) Grievances received in the Ministries may be analyzed periodically at a senior level to identify grievance prone areas of the Ministries/Departments to adopt systemic changes to eliminate the causes of grievances.
(iv) Wide publicity of the grievance mechanism available in the Ministry and the names, designation and address of Director of Public Grievances may be given.
(v) The Director of Public Grievances of the Ministries/Departments of Government .of India may call for the documents of the case and take a decision with the approval of the Secretary of the Ministry/Head of the Department/Organization if a grievance is not redressed within a period of three months.
(vi) Every Wednesday may be kept as meeting-less day for the Directors of Public Grievances for hearing the grievances of the citizens. The feedback mechanism may be ensured for an inbuilt mechanisms to correct deficiencies.
(vii) In order to promote responsive administration, the system of regular dialogue with user and citizen groups on grievance redress mechanism and service delivery may be strengthened.

(viii) The software (PGRAMS) developed by the Department of Administrative Reforms and Public Grievances in consultation with National Informatics Centre (NIC) for efficient management of public grievances may be installed in all Ministries/Departments of Government of India.

(ix) The Department ‘of Administrative Reforms and Public Grievances with assistance from NIC has been providing necessary training to officers of different Ministries for better handling of grievances through PGRAMS for effective redressal of grievances of citizens.

All Ministries/Departments are requested to strengthen the Grievance Redress Mechanism to ensure effective redressal of public grievances. Action taken on the issues may be communicated to this Department.

Sd/-
(Shyamalima Banerjee)
Director (PG)

Source: http://pensionerportal.gov.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D3/D03ppw/Cpengram1_180213.pdf]

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No. 1/20/2011·P&PW (E)
Government of India
Ministry of Personnel, P.G. & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi
Dated: 28th January, 2013

Sub: Revision of PPO of pre-2006 pensioners / family pensioners – (i) even if age/date of birth of spouse is not available, (ii) model advertisement for use by Ministries / Departments – regarding.

The undersigned is directed to refer to this Department’s OM of even number, dated 16.12.2011, 2.11.2012 and 14.11.2012 and OM No. 1/23/2012-P&PW(E), dated 13.09.2012 and 27.09.2012 on an extremely important issue, i.e. revision of the Pension Payment Order (PPOs) of pensioners/family pensioners who retired/died before 2006. The revision has to be done on priority because the pensioners are suffering harassment due to non-revision of their PPOs.

2. A number of initiatives were taken in the last quarter of 2012 such as allowing change in date of birth of spouse, use of certain documents for revision of PPOs, inclusion of present postal address and mobile and telephone number in the life certificate and use of e-scroll for extracting information from banks database. In order to further streamline the process, it has been decided to allow revision of PPOs even in those cases where date of birth/age of spouse is not given in the PPO or this information is not available in the office records. Such PPOs may be revised again when age/date of birth becomes available. It has also decided that only live cases in which pension/family pension is being disbursed will be included in the pendency statement of the Central Pension Accounting Office (CPAO) and for this purpose e scroll alone will be relied upon by the CPAO.

3. A copy of the advertisement previously circulated to all Ministries / Departments vide this Department’s OM of even number, dated 16.12.2011 for use by them for eliciting information from pensioners/family pensioners is enclosed. It is requested that the advertisement may be posted on the website and if desired get it published in the leading News Papers.

sd/-
(Sujasha Choudhury)
Deputy Secretary

Source: www.pensionersportal.gov.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D3/D03ppw/PPO2_220213.pdf]

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New Delhi, the 4.2.1986

OFFICE MEMORANDUM

Subject: Permanent absorption of Central Government employees and employees of the Union Territories in the autonomous bodies of the Union Territories counting of service for pension.

The undersigned is directed to refer to the Department of Personnel & AR‘s (now Department of Pension and Pensioners’ Welfare) O.M. No, 28/10/84-Pension Unit dated 29.8.84 down the provisions for regulating the cases of the Central Government employees going over to a Central autonomous; body or vice-versa for purpose of counting of past service for pension in the new organisation, and to say that certain Union Territory Administrations have sought clarification if the autonomous bodies of the UT’s financed wholly or substantially by the UT Administrations can be treated at par with the autonomous bodies of the Central Government for the purpose of implementing the instructions contain in O.M of 29.8.84 referred to above.

In this context it has also been pointed out by the UT Administrations that there are similarities between the administrations of the UTs and the Central Government extending to the terms and conditions of employment of the staff of the UTs, their scales of pay, then governance by the CCS (Pension) Rules, 1972 etc. It has, therefore, been urged that the benefit available to the employees of the Central Government when absorbed in autonomous bodies wholly or substantially financed by the Central Government and vice versa for counting of past service for pension, should also be extended to the employee of the UTs when absorbed in the autonomous bodies wholly or substantially financed by the Govts. Of UTs and vice versa.

2. The matter has been examined by this Department in consultation with the Ministry of Finance (Department of Exp.) and the following decisions have been taken:

(a) Central Govt. employees moving to autonomous/statutory bodies of the Union Territory will also get the benefit of O.M. dated 29.8.1984.

(b) Employees of the Union Territory moving to the Central autonomous / statutory bodies or Autonomous / Statutory Bodies of the same Union Territory will also be entitled to the benefit of O.M. dated 29.8.1984.

3. In so far as persons serving in the Indian Audit & Accounts Department are concerned, these order are issued with the concurrence of the C&AG.

sd/-
(Hazara Singh)
Dy. Secretary to the Government of India

Source: www.pensionersportal.gov.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D3/D03ppw/Service_040286.pdf]

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New Delhi, the 27th December, 2012

NOTIFICATION

GS.R. 938(E).- In exercise of the powers conferred by the proviso to article 309 and clause (5) of article 148 of the Constitution and after consultation with the Comptroller and Auditor General of India in relation to persons serving in the Indian Audit and Accounts Department, the President here by makes the following rules further to amend the Central Civil Services (pension) Rules, 1972, namely:-

1. (1) These rules may be called the Central Civil Services (pension) Second Amendment Rules, 2012.

(2) These rules shall come into force on the date of their publication in the Official Gazette.

2 In the Central Civil, Services (pension) Rules, 1972, in Rule 54,-
(a) in sub-rule (6),-

(i) in Explanation 1, for the words “daughter shall”, the words “daughter, except a disabled son or daughter,” shall be substituted;

(ii) in Explanation 3, for the words “her re-marriage or parents”, the words “her re-marriage or by the disabled son or daughter or by parents;” shall be substituted;

(b) sub-rule 13-A shall be omitted;

(c) sub-rule 13-B shall be omitted.

[F.No. 1/33/2012-P&PW(E)] .
SUJASHA CHOWDHURY, Dy. Secy.

Source: www.pesnionersportal.gov.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D3/D03ppw/Notification_271212_English.pdf]

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