IRCTC Website Archives - CENTRAL GOVERNMENT EMPLOYEES NEWS

IRCTC Launches Berth Selection Option While Reserving Tickets

admin — Thu, 17 Jul 2014 09:51:25 +0000

IRCTC Launches Berth Selection Option While Reserving Tickets

IRCTC now gives option to choose the berths and seats at the time of reserving tickets online.

Until now, private bus operators gave users the option to choose their berths and seats at the time of booking their tickets on the internet. From next month onwards, IRTC too is going to give the option to its users when they book their railway tickets online. IRTC has added this facility for the sake of senior citizens, families with children and for the sick and ailing passengers.

Senior citizens, women and those travelling with children were, until now, not given the option to choose the berths they wanted. All they could do was give their preference for middle or lower berths. They would be given those berths only if they were available. Only if all the berths of the S1 coach are filled will the berth allocation for S2 coach begin. So even if the seat desired by the passenger is vacant in the S2 berth, he/she cannot reserve it.

While presenting the annual Railway budget last week in the Parliament, the Railway Minister Sadananda Gowda said that passengers will now have the option to choose the coach and berth at the time of reserving the tickets online. He added that there will also be an option to choose the food menu while booking the tickets!

The Railways already offers facilities for users to book resting rooms at the destination station while reserving the tickets. Initially one had to arrive at the station, pay the fees and then book the resting room. Now, at the time of booking their tickets, they can also reserve the resting rooms at the prime destination stations.

Like railway tickets, these rooms too can be booked 90 days in advance. After reserving the tickets, the user has to present the reserved ticket to the officer-in-charge of the resting room and reserve the rooms at the destination station.

Although there are some practical difficulties in executing these plans, the passengers are delighted.

But, despite all these facilities offered, booking tickets on the IRTC website continues to be a daunting task.

Source: CGEN.in
[http://centralgovernmentemployeesnews.in/2014/07/irctc-launches-berth-selection-option-while-reserving-tickets/]

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Railways Launches Toll Free Helpline Number for Catering Related Complaints

admin — Thu, 24 Jan 2013 16:30:09 +0000

Press Information Bureau

Government of India

Ministry of Railways

23-January-2013 20:25 IST

Railways Launches Toll Free Helpline Number for Catering Related Complaints

The Ministry of Railways has set up a central monitoring cell with the toll free number i.e. 1800-111-321 for the convenience of railway users to register their complaints regarding railways’ catering services like food quality, over charging etc., both at railway stations and in running trains. Announcing this, here today, the Minister of Railways, Shri Pawan Kumar Bansal said that this facility is available all seven days from 7 A.M. to 10 P.M. when during this time generally the food is served to the passengers.

The Minister said that as soon as the complaint is registered, all possible actions will be taken on real time basis to address that complaint. This facility has started functioning, he added.

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Online Reservation of Train Tickets

admin — Sat, 01 Dec 2012 07:44:58 +0000

Ministry of Railways

Online Reservation of Train Tickets

The change in the timings of Tatkal was made effective from 10.7.2012. The Indian Railway Catering and Tourism Corporation (IRCTC) website recorded its highest booking of 4.95 lakh e-tickets in a single day on 13th July, 2012. The average internet ticket booking was around 3.74 lakh per day in the month of October 2012.

In case of fully waitlisted tickets on which all the passengers are waitlisted, the names of all the passengers booked on that ticket are dropped from the reservation charts and refunds are credited to the respective bank accounts. Refunds of waitlisted e-tickets are processed by the system and the money is credited automatically into the account of the concerned. For expediting the processing of confirmed e-tickets, on which refunds are sought after chart preparation, the following measures have been taken:

1. The Exceptional Data Report (EDR) system has been installed to facilitate faster verification of travel details of passengers.

2. Enhanced Coaching Refund system has been developed by CRIS (Centre for Railway Information Systems) and implemented over the Zonal Railways to enable faster processing of refund cases.

System improvement based on the customer feedback is a continuous process.

This information was given by the Minister of State for Railways Shri Kotla Jaya Surya Prakash Reddy in written reply to a question in Rajya Sabha today.

PIB

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Average number of users of IRCTC website per day

admin — Tue, 27 Nov 2012 07:57:27 +0000

Average number of users of IRCTC website per day

GOVERNMENT OF INDIA

MINISTRY OF RAILWAYS

RAJYA SABHA

STARRED QUESTION NO-289

ANSWERED ON-31.08.2012

Capacity of IRCTC website

289 . SHRI K.N. BALAGOPAL

(a) whether Government has changed its earlier decision to facilitate Indian Railways website, instead of Indian Railways Catering and Tourism Corporation Limited (IRCTC) website, for booking train tickets;

(b) if so, the reasons therefor;

(d) whether Government is planning to boost the capacity of IRCTC website;

(e) if so, the details thereof; and

(f) if not, the reasons therefor?

ANSWER

MINISTER OF RAILWAYS

(SHRI MUKUL ROY)

(a) to (f): A Statement is laid on the Table of the House.

******

STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (f) OF STARRED QUESTION NO.289 BY SHRI K.N. BALAGOPAL TO BE ANSWERED IN RAJYA SABHA ON 31.08.2012 REGARDING CAPACITY OF IRCTC WEBSITE

(a)& (b): In order to augment the transaction handling ability of the existing IRCTC (Indian Railway Catering and Tourism Corporation) website through technological upgradation, both in hardware and software, it has been decided to provide enhanced technical support through CRIS (Centre for Railway Information Systems), an IT organisation under Ministry of Railways. This is being done to avoid duplication of effort and to synergise the professional competence of both IRCTC and CRIS to deliver a faster and more user-friendly service to the customer.

(c): The average number of users of IRCTC (Indian Railways Catering and Tourism Corporation) website per day is approximately 25.6 lakhs with 5.16 lakhs e-ticketing transactions, which include both bookings and cancellations.

(d): Yes, Sir.

(e): In the first stage

(i). bandwidth increased from 350 mbps to 450 mbps.

(ii). Installation of high capacity Web Servers is planned (23 servers with 54 cores being replaced by 25 servers with 300 cores).

(iii). Installation of high capacity Application servers is planned (present capacity is 50 servers with 216 cores and replacement of 18 servers with 56 additional cores is planned making a total of 50 servers with 272 cores).

In the final stage further enhancements are planned to cater to a load of 7 lakh tickets per day.

(f): Does not arise.

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