SB Order No. 10/2022

F. No.FS-10/47-2021-FS-DOP
Govt. of India
Ministry of Communications
Department of Posts
(FS Division)

Dak Bhawan, New Delhi-110001
Dated: 24.06.2022

To,
All Head of Circles/Regions

Subject: Regarding roll out of RICT CBS version 2.0.1 in RICT CBS devices from 27.06.2022.

Sir/Madam,

New RICT CBS version 2.0.1 for RICT devices have been developed and tested. The competent authority has decided to roll out RICT CBS version 2.0.1. The roll out of RICT CBS version 2.0.1 in RICT devices will be done from 27.06.2022 to 13.07.2022.

2. The following changes have been made in the RICT CBS version 2.0.1:-

At present for most of the errors faced in RICT-CBS application a common error message “Transaction not processed due to network issues. Please try again” is displayed. In the new version 2.0.1, error codes are categorised and configured, so that indicative error messages are displayed to help field user/ support personnel to identify the impacted layer for early resolution of issues. List of few common errors configured for the impacted layer are listed below which would enable DO/Sys admin/PO users to raise ticket with the concerned team. No changes have been made in the existing application functionalities and in the Transaction Update functionality If any of the newly configured error messages are seen during a transaction, users can check transaction status in Transaction Update functionality and decide on further action.

3. Circles are requested to follow the following instruction for a smooth rollout of RICT CBS version 2.0.1 in RICT devices.

• a. RSI Team will carry out roll out activities as per schedule attached.
• b. Necessary instructions to be given to BPMs for keeping the device powered on the planned rollout date.
• c. Post successful roll out, BPMs can carry out the regular work.
• d. Transactions carried out in the older version will not reflect in Daily Transaction Report (OTR) after the version upgrade. BPM shall be requested to take DTR if it is required for previous dates before the version upgrade.

4. It is requested to circulate the roll-out plan for RICT CBS version 2.0.1 to all CBS Post Offices along with RICT CBS Branch Post Offices for information, guidance, and necessary action and it is to be ensured that all Branch Post Offices get upgraded to the newer version of 2.0.1 within the strict timeline.

5. Hindi version of this order will be issued in due course.

6. This issues with the approval of Competent Authority.

Enclosed:
1. Roll-out plan for RICT CBS version 2.0.1

Yours Sincerely,

(Puneet Bijaraniya)
ADG (FS II)

Download SB Order 10/2022 – Roll out of RICT CBS version 2.O.1 in RICT CBS devices from 21.06.2022 PDF

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F.No. 113-02/2015-SB
Government of India
Ministry of Communications & IT
Department of Posts

Dak Bhawan, Sansad Marg,
New Delhi – 110001
Date: 26.10.2015

To
All Heads of Circles/Regions
Addl. Director General, APS, New Delhi.

Subject:- Mandatory use/ opening of Savings Account in CBS Post Offices for maintaining/ development of relationship of customers with Post Office Savings Bank (POSB) – further clarifications to SB Order No.12/2015 regarding

Sir / Madam,

In continuation of SB Order No.12/2015 issued vide this office letter of even number dated 05.10.2015 on the subject, the undersigned is directed to convey that a number of references form Public by mails, letters and phone calls have been received, mentioning that Opening of new Saving Account at CBS Post Office is taking too much time/ even days due to which maturity payments are getting delayed. Post Offices are not issuing cheques to the customers. The competent authority has reviewed the matter particulary in the backdrop of issues being reported in CIF Creation and Modification menus of Finacle CBS Application and has decided to issue following clarifications:-

1. The objective of the letter dated 05.10.2015 was to educate the customers for availing various benefits of Post Office Savings Account in CBS Post Office and to develop / maintain relationship with the POSB customers through Savings Account. With this, a customer can also have a holistic view of all transactions happening in various accounts/ certificates standing at different post offices in his/her name. Looking to the benefits of Savings Bank Account, field units may be asked to continue to persue the customers to open savings account for better and sustainable relationship with POSB. However, in case of extreme exegencies like a Bank or any Institution presenting Certificates after forgetting security, any depositor becomes NRI after investment and now wants to take maturity value only, the claim case where there are multiple nominees/legal heirs or any other case where Postmaster/ Sub Postmaster is satified that depositor is genuinely not in a position to open savings account immediataly may issue cheque for the maturity / prematurity value. Depositors may be made aware that facility of transfer of funds through NEFT/RTGS and use of Post Office Savings Bank ATM cum Debit Card in other Bank’s ATMs will also be provided shortly.

2. In case a depositor of RD or PPF is also genuinely unable to open Savings Account immediately, then may present cheque of other bank for deposit but for future deposits he/she may be requested to open savings account.

3. For all new investments in any scheme including through agents, customer should open Savings Account mandatorily with proper KYC documents to start relationship with POSB and then invest in any of Small Savings Scheme through the same Savings Account. In such cases, if customer wants to invest through cheque of other Bank, his/her cheque should be lodged only through his/her savings account and then new account/certificate should be funded from that savings account by putting cheque credit date as Value Date.

4. For subsequent deposits by RD, PPF and SSA Accounts, Customers/MPKBY Agents should be suitably informed that from 1st Jan. 2016, all such customers should be asked to submit POSB Cheque only for their subsequent deposit and if they donot have savings account in any CBS Post Office, they may have to open Savings Account with cheque Books.

5. All MIS/SCSS/TD Account Holders who open further new account or extend the existing accounts, should also be requested to open savings account mandatorily and give standing instruction for credit of interest so that they need not visit post office frequently and stand in queue, instead they can be issued ATM/Debit Card to withdraw from ATMs. Existing account holders should also be convinced to open Savings Account for getting monthly/quarterly/yearly interest.

6. It is further reiterated that for all the entries made in Clearing Inward / Outward, ECS Inward/ Outward, BO Settlement and Postmaster Repayment Office Account (0340) by the User are to be verified by Supervisor. For these entries, it will be the personal responsibility of that User and Supervisor.

7. It is requested to circulate this order to all CBS Post Offices and non CBS Post Offices may start requesting customers to open Savings Accounts to avail all the benefits once office is migrated to CBS.

Yours faithfully,

(Kawal Jit Singh)
Assistant Director (SB-II)

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• Instant cash withdrawal and view of all financial transactions under one passbook / statement
• Instant Issue of ATM cum Debit Card Free of Cost
• Instant Issue of Cheque book free of cost.
• No annual charges for ATM Card and Cheque books are also FREE of Cost.
• No Need to visit Post Offices and Stand on queue for withdrawal of interest and more..

 Courtesy : http://atppost.blogspot.in/

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