Government of India
Ministry of Communications
Department of Telecommunications
(Access Services Wing)
Sanchar Bhawan, 20, Ashoka Road, New Delhi-110 001

File No: 800-26/2016-AS.II

Dated: 03.04.2019

To,
All CMTS/UASL/Unified Licensees (having Access Service Authorization) Licensees.

Subject: Instructions for Alternate Digital KYC Process for issuing new mobile connections to subscribers-regarding.

This is in continuation to this office letter of even number dated 06.11.2018 vide which instructions for Proof of Concept (PoC) for Alternate Digital KYC Process for issuing new mobile connections to subscribers were issued. After successful completion of PoC and based on the suggestions received from stakeholders, some changes have been introduced in the process and it has been decided by the competent authority to adopt the following Digital KYC Process for issuing new mobile connections to subscribers.

a. The entire process shall only be used through the authenticated applications (App) hosted by the Licensees.

b. The access of the App shall be controlled by the Licensees and it should be ensured that the same is not used by unauthorized persons. The App shall be accessed only through login-id & password controlled mechanism given by Licensees to its authorized Point of Sale (POS). If there are multiple agents working in PoS, then each PoS agent shall be registered with Licensee and be given a separate login-id & password for accessing the App.

c. The App shall be installed only on those POS device which are having SIM card (mobile number) registered with the Licensees.

d. The customer desirous of obtaining a new mobile connection shall visit the authorized POS location of the Licensee or vice-versa. The original Proof of Identity/Proof of Address (PolI/PoA) documents shall be in possession of the customer.

e. The Licensee must ensure that the Live photograph of the customer is taken at POS terminal and the same photograph is embedded in the CAF. Further, the system application of the Licensee shall put a water-mark in readable form having CAF number, GPS coordinates, POS name, unique POS Code (assigned by licensees) and Date (DD:MM:YYYY) & time stamp (HH:MM:SS) on the captured live photograph of the customer.

f. The App of the licensees shall have the feature that only live photograph of the customer is captured and no printed photograph of the customer is captured. The background behind the customer while capturing live photograph should be of white color and no other person shall come into the frame while capturing the live photograph of the customer.

g. Similarly, the live photograph of the original POI/POA documents (placed horizontally) shall be captured vertically from above and water-marking in readable form as mentioned above shall be done. No skew or tilt in the mobile device shall be there while capturing the live photograph of the original documents.

h. The live photograph of the customer and his/her original documents shall be captured in proper light so that they are clearly readable and identifiable.

i. Thereafter, all the entries in the CAF shall be filled as per the POI/POA documents and information furnished by the customer. In those POI/POA documents where QR code is available, such details can be auto-populated by scanning the QR code instead of manual filling the details. For example, in case of physical Aadhaar/e-Aadhaar downloaded from UIDAI where QR code is available, the details like name, gender, date of birth and address can be auto-populated by scanning the QR available on Aadhaar/e-Aadhaar.

j. Once the above mentioned process is completed, an One Time Password (OTP) message containing the text that ‘please verify the details filled in form before sharing OTP’ shall be sent to customer’s own alternate mobile number. Upon successful validation of the OTP, it will be treated as customer signature on CAF. However, if the customer does not have any own alternate mobile number, then mobile number of his/her family members/relatives/known persons may be used for this purpose and be clearly mentioned in CAF. In any case, the mobile number of POS registered with the Licensee shall not be used for customer signature. The Licensee must check that the mobile number used in customer signature shall not be the mobile number of the POS.

k. The POS shall provide a declaration about the capturing of the live photograph of customer and the original POI/POA documents. For this purpose, the POS shall be verified with One Time Password (OTP) which will be sent to his mobile number registered with the Licensee. Upon successful OTP validation, it shall be treated as POS signature on the declaration. The live photograph of the POS agent shall also be captured in this POS declaration.

l. Subsequent to all these activities, the application shall give information about the completion of the process and submission of activation request to activation officer of the Licensee, and also generate the transaction-id/reference-id number of the process. POS shall intimate the details regarding transaction-id/reference-id number to customer for future reference.

m. The authorized representative of the Licensee shall check and verify that:
(i) information available in the pictures of POI/POA documents is matching with the information entered by POS in CAF.
(ii) live photograph of the customer matches with the photo available in the POI/POA documents.
(iii) All of the necessary details in CAF including mandatory fields are filled properly.

n. On successful verification, the CAF shall be digitally signed by authorized representative of the Licensee. Only after this activity, the SIM card shall be activated and tele-verification as per the prevailing guidelines shall be done before final activation of the services. However, if the customer has given his own alternate mobile number, then tele-verification through the use of 5-digit OTP pin shall be done for activation of final services.

Only two mobile connections shall be provided per day by using any one of the POI/POA documents to a customer by a Licensee (including all POS in that LSA) using the above mentioned alternate digital KYC process. However, in case more than one connection is issued, the entire process as mentioned above shall be repeated for issuing each connection.

The above mentioned digital KYC process is an alternative process to the existing process of issuance of mobile connections to subscribers and shall also be applicable for outstation and foreign customers. The additional safeguards in prevailing guidelines in respect of outstation and foreign customers shall also be followed in the above mentioned digital KYC process. However, in case of outstation customer, as an alternate method, the verification of local reference may be done by sending an OTP on the mobile number of local reference submitted by customer and upon successful OTP validation only, the local reference may be treated as tele- verified.

The above mentioned alternate digital KYC process shall be implemented within a month from the date of issue of these instructions.

The existing instructions in general and particularly those issued vide letter No. 800-09/2010-VAS dated 09″ August 2012 and all other instructions shall remain the same for issuing of mobile connections to new subscribers.

sd/-
Prashant Verma
Assistant Director General (AS-II)

Source: DoT

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• Six-fold increase in Government spending on telecommunications infrastructure and services in the country – from Rs. 9,900 crores between 2009-14, to Rs. 60,000 crores (actual + planned) between 2014-19
• Tariff reductions benefiting consumers across the country:
  

  – Average voice tariff declined by 67% – from an average per minute tariff of 51 paise in June 2014 to 11 paise in June 2018
  – Average data tariff declined by 96% – from Rs. 269 per GB in 2014, to Rs. 12 per GB in June 2018

• Restoring the trust between Government and Citizens through a smooth and transparent auction of spectrum in 2015 and 2016 – more than 1382 MHz sold, realising an upfront payment of approximately Rs. 65,000 crores
• For the spectrum auction of October, 2016, DoT received an Excellence Award from CVC in November 2017, for “Transparency in e-auction of spectrum in 2016”
• Telecom service providers now have sufficient spectrum available to offer their sevices; the regime of spectrum shortage is a thing of the past
• Under the BharatNet project, which is expected to trigger the era of Broadband in rural India, nearly 50% of the total 2.5 Lakh Gram Panchayats (GPs) in the country have been connected through high-speed OFC network by October 2018, as compared to 59 GPs in June 2014; plan to complete the remaining GPs by March 2019
• Network for Spectrum (NFS) project for Defence – project approved in July 2012; no cable laid until May 2014; 51,000 km of Optical Fibre Cable (OFC) laid in the last 4 years
• Under BharatNet and NFS projects, OFC laid at a peak rate of 800 km per day, with an average of more than 200 km per day – a record of sorts
• As a result of its’ role in the BharatNet project, ITI Ltd. was able to report a net profit of Rs. 102 crores (without grants) for the year 2017-18
• Proactive engagement, planning, and investment to leverage new technologies for the welfare of citizens – High-Level Forum (HLF) for 5G India set up which submitted its report in August 2018; 5G test beds established through Industry-Academia partnership and government support; 5G field trials to be conducted over the next 12 months

Highlights in Figures

• Increase in overall tele-density in the country – from 75% in June 2014 to 93% in March 2018, adding 305 million new subscribers
• Mobile Internet subscriptions more than doubled – from 233 Million in March 2014 to 491 Million in June 2018
• Over 107% increase in internet coverage – from 251 million users in June 2014 to 512 million in June 2018
• Number of mobile Base Transceiver Stations (BTS)more than doubled – from 7.9 lakh in May 2014 to more than20 lakh in May 2018
• Country-wide OFCcoverage doubled – from 7 lakh km in May 2014 to 14 lakh km in May 2018
  Average mobile data usage per subscriber grew 51 times – from 62 MB per month to 3.2 GB per month
• Cheapest data tariff globally – from Rs. 300 per GB in 2014 to Rs. 12 per GB in June 2018, tariff reduction of 96%
• Highest mobile data consumption globally at 3.4 Billion GB per month
• Seven times growth in broadband access – from 61 million subscribers in March 2014, to 447 million subscribers in June 2018
• Digital payment transactions through mobile grew four times- from 168 million in November 2016 to 600 million now
• Five times jump in FDI inflows in Telecom Sector – from USD 1.3 billion in 2015-16, to USD 6.2 billion in 2017-18
• Connecting the Unconnected areas in the country:
• Left-Wing Extremism Affected Areas – 2335 mobile towers installed in Phase I, at a total outlay of Rs. 4,781 crores; 4072 towers approved for installation in Phase II, with a total outlay of Rs. 7,330 crores
• Biggest ever Telecom Spend in the North-East Region -Ongoing projects with a total outlay of more than Rs. 10,800 crores, connecting border areas, highways, and unconnected villages
• Submarine cable connectivity to Andaman and Nicobar Islands, in addition to strengthening connectivity within the islands and in Lakshadweep – at an outlay of Rs. 2,250 crores
• Extensive expansion of the Wi-Fi eco-system in rural areas,with an outlay of Rs. 10,000 crores – 25,000 hot-spots by BSNL in rural exchanges, 7,000 hot-spots (e-Choupals) by Common Service Centres (CSCs); Additional 1 million Hotspots planned by March 2019
• Key reforms to facilitate the operation of a Robust, Competitive, and Sustainable Telecom Sector:
• Spectrum sharing and trading allowed – to boost competition
• Spectrum harmonisation – resulting in freeing up spectrum for auction
• Sharing of passive (e.g., fibre, towers) and active (e.g., BTS) infrastructure
• Deferred Payment Liabilities – to reduce financial stress in the sector
• Easing of Right of Way (RoW) Rules and Charges – Ease of Doing Business
• Full mobile number portability
• Virtual Network Operators (VNO) license introduced – for effective infrastructure utilisation
  Input credit for VNO licensees allowed to ease tax burden
• The National Digital Communications Policy (NDCP) 2018 – summarises our Aspirations and Determination:
• Missions – NDCP 2018
• Connect India – Universal broadband coverage at 50 Mbps
• Propel India – Attracting investments worth USD 100 Billion
• Secure India – A strong, flexible, and robust communications infrastructure and data protection regime
• Objectives – NDCP 2018
• Providing Broadband to all by 2022
• Adding 4 million jobs in the sector
• Digital Communications sector to grow to 8% of India’s GDP by 2022 (present 6%)
• To bring India to the top 50 rank(from present 134) in the ICT Development Index of the International Telecom Union
• Net positive international trade in the sector – through increased local manufacturing and exports, and lower imports
• Ensuring Digital Sovereignty of the country

Department of Posts – Highlights and Achievements

• Average annual Speed Post revenue more than doubled – from Rs. 788 crores between 2006-14 to an average revenue of Rs. 1,682crores between 2014-18.
• Revenue of Rs. 415 Crores from the e-Commerce business in 2017-18, with a growth of more than 20% over the previous financial year
• Established a separate Parcel Directorate, in order to focus on this growing business segment; 42 parcel centres and 242 nodal delivery centres have already been established to handle increased volume of consignments
• Launched at all 650 IPPB branches co-located in District HQ Post Offices along with 1,01,173 Access Points
• IPPB will offer a 360-degree financial services suite across multiple channels – to benefit the unbanked and under-banked
• IPPB Stats (between 1st Sep 2018 and 1st Jan 2019):
• Total Accounts Opened:20.11 Lacs
• Cumulative Value of Transactions: INR 561 Crores
• Cumulative Volume of Transactions: 12.87 Lacs
• 995 DoP ATMs are now inter-operable with other Banks.
• Sukanya Samridhi Scheme: Out of total 1.52 Crores enrolments, 1.31 crores done through Post Offices
• Aadhar Enrolments & Updation Centres have been made functional in 13,352 Post Offices across the country till date; more than 8 Lakh enrolments and 29 lakh updates have already been completed in these centres
• 254 Post Office Passport Seva Kendras (POPSKs) started across the country in collaboration with the Ministry of External Affairs – to provide passport services through POPSKs/PSKs in each parliamentary constituency; more than 17.5 lakh passport appointments have already been processed in these POPSKs.
• Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) – insurance products from the DoP, with the unique feature of ‘low premium, high bonus’; renewed drive to extend the benefits of these products to promote financial inclusion in the country
• Total Assets Under Management (AUM) (including GOI Special Securities/Floating Rate Bonds) in PLI and RPLI increased by 2.0 times between March 2014 and September 2018 – from Rs. 25,856 crores to Rs. 93,068 crores
• Benefits of Postal Life Insurance (PLI) are no longer limited to Government and Semi-Government employees; this facility is now also available to professionals (teachers, lawyers, engineers, doctors, CAs) and employees of listed companies of NSE and BSE
• Under SampoornaBima Gram Yojana, at least one person insured from each household in 2,529 villages nation-wide; 10,000 villages targeted by March 2019
• A philately scholarship scheme called Deen Dayal SPARSH (Scholarship for Promotion of Aptitude &Research in Stamps as a Hobby) Yojana was introduced in November, 2017 to promote Philately among children; under the scheme, 920 scholarships will be given every year to school-children who demonstrate interest in philately. This year as of now 83,861 students have applied under the Scholarship Scheme.
• Department of Posts has been issuing stamps on people centric themes. Some of the themes on which stamps have been issued recently are – Ramayana, Mahabharata, Indian Cuisine, Solar System, Safdarjung Hospital etc.
• Circular Postage Stamps to mark the commencement of 150th Birth Anniversary celebrations of Mahatma Gandhi were issued by Prime Minister Shri Narendra Modi on 2nd October 2018. This is the first time in the history of Independent India that Circular Postage Stamps have been issued.
• Technology investments in the Department have increased from Rs. 434 crores between 2010-14 to about Rs. 1087 crore (upto Sep, 2018) between 2014-18.
• More than 1.29 lakh SIM based handheld devices are in use by Gramin Dak Sewaks in Branch Post Offices.
• 5.21 crore transactions have been processed successfully on National Automated Clearing House (NACH) platform since December 2016, handling more than Rs. 3,904crores
• Postman mobile application has been introduced to update the delivery information of accountable mail, including cash on delivery, on a real time basis

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Government of India
Ministry of Communications
Department of Telecommunications
(Access Services Wing)
Sanchar Bhawan, 20, Ashoka Road, New Delhi -110001

File No: 800-26/2016-AS.II

Dated: 06.11.2018

To
All Unified Licensees (having Access Service Authorization)/ Unified Licensees (AS)/ Unified Access Services Licensees/ Cellular Mobile Telephone Service Licensees.

Subject: Proof of Concept (PoC) of Alternate Digital KYC Process for issuing new mobile connections to subscribers-regarding.

This is in continuation of this office letter of even number dated 26.10.2018 vide which Licensees were directed to discontinue the Aadhaar based E-KYC process for issuing new mobile connections to subscribers and re-verification of existing mobile subscribers. Further, in para 7 of the instructions, all Telecom Service Providers were asked to ensure readiness of their systems and offer the Proof of Concept (PoC) of the proposed Alternate Digital KYC Process by 05.11 .2018 for approval.

2. As per the proposed digital alternate KYC process by Telecom Industry for issuing new mobile connections, the Customer Acquisition Form (CAF) is to be embedded with live photograph of subscriber along with the original POIlPOA document thereby digitizing the end to end process for on boarding of new mobile subscribers by making it completely paperless.

3. The procedure to be followed for issuing mobile connections using the alternate digital KYC process is as follows:

a. The entire process shall only be used through the authenticated applications (App) hosted
by the Licensees.

b. The access of the App shall be controlled by the Licensees and it should be ensured that the same is not used by unauthorized persons.

c. The customer desirous of obtaining a new mobile connection shall visit the authorized POS location of the Licensee or vice-versa. The original Proof of Identity/Proof of Address (PoI/PoA) documents shall be in possession of the customer.

d. The Licensee must ensure that the Live photograph of the customer is taken at POS terminal and the same photograph shall be embedded in the CAF. Further, the system application of the Licensee shall put a water-mark having CAF number, GPS coordinates, POS name, unique POS Code (assigned by licensees) and Date & time stamp on the captured live photograph of the customer.

e. Similarly, the live photograph of the original POI/POA documents shall be captured and water-marking as mentioned above shall be done.

f. Thereafter, all the entries in the CAF shall be filled as per the POI/POA documents and information furnished by the customer. In those POI/POA documents where QR code is available, such details can be auto-populated by scanning the QR code instead of manual filling the details. For example, in case of physical Aadhaar/e-Aadhaar downloaded from UIDAI where QR code is available, the details like name, gender, date of birth and address can be auto-populated by scanning the QR available on Aadhaar/e-Aadhaar.

g. Once the above mentioned process is completed, an One Time Password (OTP) shall be sent to customer’s own alternate mobile number. Upon successful validation of the OTP, it will be treated as customer signature on CAF. However, if the customer does not have any own alternate mobile number, then mobile number of his/her family members/relatives/known persons may be used for this purpose. Further, in case if the customer does not have any alternate mobile number to give for this purpose, then the mobile number of POS registered with the Licensee may be used.

h. The POS shall provide a declaration about the capturing of the live photograph of customer and the original POI/POA documents and/or its registered mobile number used for customer signature. For this purpose, the POS shall be verified with One Time Password (OTP) which will be sent to his mobile number registered with the Licensee. Upon successful OTP validation, it shall be treated as POS signature on the declaration.

i. Subsequent to all these activities, the application shall give information about the completion of the process and submission of activation request to activation officer of the Licensee, and also generate the transaction-id/reference-id number of the process. POS shall intimate the details regarding transaction-id/reference-id number to customer for future reference.

J. The authorized representative of the Licensee shall check and verify that: (i) information available in the pictures of POI/POA documents is matching with the information entered by POS in CAF.

(ii) live photograph of the customer matches with the photo available in the POI/POA documents.

(iii) All of the necessary details in CAF including mandatory fields are filled properly.

k. On successful verification by authorized representative of the Licensee, the SIM card shall be activated and tele-verification as per the prevailing guidelines shall be done before final activation of the services. However, if the customer has given his own alternate mobile number, then tele-verification through the use of 5-digit OTP pin shall be done for activation of final services.

4. Only two mobile connections shall be provided per day per POI/POA document to a customer by a Licensee using the above mentioned alternate digital KYC process. However, in case more than one connection is issued, the entire process as mentioned above shall be repeated for issuing each connection.

5. The above mentioned digital KYC process is an alternative process to the existing process of issuance of mobile connections to subscribers and shall also be applicable for outstation and foreign customers. The additional safeguards in prevailing guidelines in respect of outstation and foreign customers shall also be followed in the above mentioned digital KYC process.

6. The proof of concept of the above mentioned alternate digital KYC process is to be done at two locations (rural & urban) by each Licensee. As on date, following Licensees have ensured their readiness to conduct POC and offered location of POC as mentioned below:

7. Based on the POC results, further directions for any change in the process, if any, will be issued on the subject.

8. The existing instructions in general and particularly those issued vide letter No. 800- 09/20 I 0-V AS dated 09th August 2012 and all other instructions shall remain the same for issuing of mobile connections to new subscribers.

9. With regard to non-acceptability of Aadhaar/e-Aadhaar as POIIPOA documents in J&K, Assam and North East LSAs, it is clarified that at present there is no change in instructions dated 14.01.2011.

(Prashant Verma)
Assistant Director General (AS-II)
Tele No.: 011-23354042

Source: DoT

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– Introduces new OTP based option for consumer ease with two other convenient options

– Industry welcomes the move and pledges support to the government

In a bid to expedite compliance of telecom service providers with the Hon. Supreme Court’s order dated 6th February regarding linking of Aadhaar card with mobile number and reverification process of mobile users, the Department of Telecommunications (DoT) issued a comprehensive instruction on Wednesday.

As per the new rules, the DoT has introduced three new methods to link the registered mobile number with Aadhaar i.e. OTP (One Time Password) based, App based and the IVRS facility. These new methods will help subscribers to get their mobile number linked to Aadhaar without visiting the stores of the telcos. For the ease of senior citizens and the people with disability and chronic illness, DoT has also recommended for the re-verification at subscribers’ doorstep. According to the new guidelines, the telecom operators should provide an online mechanism for people to request such service and based on availability schedule the visit and complete the process.

Speaking on the development, Shri Manoj Sinha, Minister of State (Independent Charge), Ministry of Communications, said “The Aadhaar number system was designed to allow all residents of the country access to critical government services and important information that they may need from time to time. Mobile penetration is increasing rapidly in the country and the subscribers need to be provided with the ease of linking of the Aadhaar number with the mobile number. It is the government’s endeavour to improve convenience and reduce time and energy spent by consumers to accessing government information and services that is their right to access.”

Representative of COAI stated, “The latest clarifications from the DoT are aligned with what the industry, and the subscribers need at this time. While, it will take a little time to implement the directions, we are working closely with the government to improve and enhance the convenience of our consumers for undertaking Aadhaar based e-KYC linking of their mobile number. We are implementing all the necessary processes so as to be able to use the additional methods prescribed including OTP, App based and the IVRS facility. We expect it to get much faster and easier for individual mobile subscribers to comply with the e-KYC norms using their Aadhaar Registered Mobile Number (ARMN).”

In a circular in August, DoT had given instructions to the telecom service providers to provide iris or fingerprint based authentication of Aadhaar. The new regulations have specified that the telecom service providers must deploy iris readers for this purpose within a reasonable geographical area.

Further, in keeping with privacy rules, the DoT has mandated that telecom service providers’ agent should not have access to the subscribers’ e-KYC data and only the name and address of the subscribers should be visible. Subscribers can verify or re-verify their mobile numbers from anywhere in the country irrespective of which service area their mobile connection belongs to.

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The Union Cabinet, chaired by the Prime Minister Shri Narendra Modi, has approved the first Cadre Review of Indian Posts & Telecommunications Accounts and Finance Service (IP&TAFS) with the following salient features:

(a) Reduction of the total strength of the cadre from 420 to 376.

(b) Creation of one Apex level post of Controller General of Communication Accounts (CGCA).

(c) Creation of one additional HAG+ level post taking the grade strength to 2.

(d) Creation of two additional HAG level posts taking the grade strength from 6 to 8.

(e) Creation of 18 additional SAG level posts taking the grade strength from 37 to 55.

(f) Reduction in JAG level posts from 111 to 90.

(g) Reduction in STS level posts from 198 to 86.

(h) Creation of 21 JTS level posts taking the grade strength from 67 to 88.

(i) Creation of 46 Posts to be operated as Reserves

Background:

Indian Posts & Telecommunications Accounts and Finance Service Group “A” was constituted in 1972 and caters to the Department of Telecommunications (DoT) and the Department of Posts (DoP).

In Department of Telecommunications, the IP&TAFS performs the functions of assessment and collection of license fee/ spectrum usage charges, spectrum auction, USO scheme monitoring and subsidy management, exchequer control, budgeting, accounting, pension disbursement, internal audit and finance advice. In the Department of Posts, the IP&TAFS is entrusted with the functions of finance advice, budgeting, tariff and costing, accounting and internal audit.

There has been a paradigm shift in the role of Department of Telecommunications as well as the Department of Posts in recent years. In the Telecom sector, the role of the Department of Telecommunications has transformed from primarily being a Service provider, Regulator and Policy maker into the present structure whereby the Department is primarily responsible for Policy making, Licensing and Universal Service Obligation. Receipts from Department of Telecommunications, primarily License Fee, Spectrum Usage Charges and Spectrum Auction Value constitute one of the largest source of non-tax revenue for the Government of India.

Similarly, the bundle of services offered by Department of Posts has undergone a quantitative and qualitative change and the Department has ventured into areas of retailing, banking, insurance, digitizing operations etc. Further, the audit mechanism in both the Departments needs to be strengthened.

These facts coupled with the stagnation in various grades of the service necessitated a review of the structure of IP&TAFS.

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