CPAO/IT & Tech/ Bank Performance/37 Vol-III/2021-22/181

06.01.2022

OFFICE MEMORANDUM

Subject: Payment of Dearness Relief to the pensioners-reg.

This office is processing the pension cases of Central Civil Pensioners, Freedom fighters (SSS Yojana), Justices of the Supreme Court, Members of Parliament, etc and issuing the Special Seal Authorities for implementation by the CPPCs of authorized banks. The Dearness relief on the pension payment is payable to the pensioners at the rates specified by the respective office from time to time. The necessary orders in this regard are issued by the concerned departments and are available on their websites.

In this regard, it is intimated that Dearness Relief (DR) to Pensioners should be paid immediately by the CPPCs after downloading copies of Govt. Orders issued by the Department of Pension and Pensioners’ Welfare (DoPPW), Freedom Fighters & Rehabilitation (FFR) Division, Ministry of Home Affairs, Department of Justice, Ministry of Civil Aviation & Tourism, Department of Public Enterprises, etc by accessing their website. CPPCs should not wait for the Central Pension Accounting Office (CPAO) to reiterate the orders related to DR release issued by the concerned Ministries/Departments. The instructions in this regard have already been mentioned in the SSA issued by CPAO.

However, it has been seen that CPPCs of Banks are waiting for CPAO to reiterate the orders related to DR release and issue additional circulars in this regard. Therefore, it is again brought to the notice of the authorised banks that their CPPCs should immediately pay the revised Dearness Relief to pensioners after orders to this effect have been issued by the competent authority.

(Satish Kumar Garg)
Sr. Accounts Officer (IT & Tech)

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION· ACCOUNTING OFFICE
TRIKOOT-11,BHIKAJI CAMA PLACE,
NEW DELHl-110066
PHONES :26174596, 26174456, 26174438

CPAO/ T&Tech/ Bank Performance/ 37 Vol-III(A)/ 2021-22/e07607/112

05.10.2021

Minutes of the Meeting

Kindly find enclosed the Minutes of the VC Meeting held under the Chairmanship of Chief Controller (Pensions), on 30.09 .2021 at 11:00 A.M with all the Heads of CPPCs/ Government Business Divisions of State Bank of India, for information and further necessary action.

This issues with the approval of Chief Controller (Pensions).

(Neha Garg)
(Assistant Accounts Officer)

Minutes of the meeting held on 30.09.2021 with all the Heads of CPPCs/ Government/ Business Divisions of State Bank of India (SBI)

A Meeting was held on 30 .09.2021 at 11:00 A.M. under the Chairmanship of Chief Controller (Pensions) with the representatives of Heads of CPPCs/ Government Business Division of State Bank ofIndia (SBI) to discuss pension related issues. At the outset, the Chief Controller (Pensions) welcomed all the participants and emphasized on the need for timely payment of pension and arrears into the accounts of the pensioners/family pensioners. Subsequently, agenda items of the meeting were discussed in detail and following decisions were taken .

1. Non- submission of e-scrolls

It was observed that the e-scrolls are penQing since 2016 in some of the CPPCs of SBI. DGM GAD, SBI informed that the major pendency is at the level of CPPC- Bhopal, Chennai, and Kolkata and that action was being taken to rectify the situation and the scrolls would be made available soon.

DGM, GAD, SB! informed that technical issues are sometimes faced by CPPCs during uploading of e­ scroll data. Sr. TD (NIC) suggested that the procedure of scroll upload would be reiterated and will be made available at CPAO’s website and CPAO’s Youtube channel.

All the CPPCs were also requested to send their issues related to uploading of e-scroll at sraotech67 [at] gmail [dot] com and kumar [dot] davinder [at] nic [dot] in for early resolution.

(Action: SBI and NIC,CPAO)

2. First credit of pension

All the CPPCs were directed to diligently follow CPAOs OM dated 12.07.2021 regarding first credit of pension on the basis of e-PPO into the account of the pensioners/ family pensioners. It was informed that CPPC Delhi and CPPC Chandigarh have more pendency than other CPPCs. DGM, GAD, SBI assured that the issue will be resolved at the earliest. All the CPPCs were suggested to share the data on first credit in the following format-

It was also pointed out by the NIC (CPAO) that they are not receiving acknowledgement as per format shared with the banks. Therefore, all the CPPCs were requested to diligently provide the acknow ledgement of receipt/status of ePPO.

CPPCs were also requested to share the cases with CPAO in which Undertaking Certificate is not received with the e-PPO. CPAO will accordingly take up the matter with the respective PAOs.

(Action: SBI)

3. Issuance of pension slips

DGM, GAD, SBI informed that pension slips were being sent to all pensioners whose email IDs and phone numbers were registered with SBI. It was further informed that SBI is providing the break up in pension slip via SMS, e-mail, internet banking, pension seva portal, etc. He also informed that SBI is developing a system whereby pensioners will receive an SMS at all stages of the pension process which is a welcome effort. SBI informed that such a system will be developed by the end of December, 2021.

All the CPPCs were requested to submit the compliance status and send the information in following format:

(Action: SBI)

4. Return of PPO, if pension has not been credited to the account of the pensioner for a period of 3 years and above

All CPPCs were directed to follow the guidelines of the Scheme Booklet and return the PPOs, if pension had not been credited to the account of the pensioner for a period of 3 years and above .

Furthermore it was also decided that NIC (CPAO) will also prepare a list of such pensioners and provide it to SBJ .

(Action: SBI and NIC, CPAO)

5. Master Data Reconciliation

It was decided that all the SBI CPPCs will submit the master data to CPAO for reconciliation on a quarterly basis.

(Action: SBI )

6. Conversion of old PPO number to 12 digit PPO number

DGM, SBI, GAD informed that the CPPCs were in the process of carrying out the exercise. CPPCs were requested to expedite the process and send scanned copies of PPOs along with the requisite documents to CPA<t to obtain the 12 digit PPO No.

It was informed to SBI that some pension cases having PPO numbers in old format against which reimbursement was being taken by CPPCs do not pertain to CPAO. NIC (CPAO) also informed that the 12 digits have been allotted in some cases but CPPCs are still using the old PPO numbers in e-scrolls. CPPCs were requested to rectify such cases.

(Action: SBI)

7. Start of family pension if family pensioners account pertains to different banks.

It has been observed that in cases where the family pensioner has an account in a bank other than SBI, start of family pension is heavily delayed.

In view of the above, all the SBI CPPCs were requested to adhere to the scheme guidelines and expedite the process of transfer of necessary documents to the bank of family pensioners.

(Action: SBI)

8. Miscellaneous

a) All CPPCs of SBI are requested to share the Action Taken Report (ATR) to CPAO by 12th October, 2021 at :

sraotech67 [at] gmail [dot] com 
satish [dot] kumar67[at] gov [dot] in

(b) DGM, GAD, SBI is requested to ensure compliance to the minutes of the meeting by all the CPPCs

(c) If banks do not receive the response from CPAO in a timely manner, they can raise the matter with the CC(P) via e-mail.

(d) A review meeting will be tentatively held ‘on 18.10.2021 where the progress of the CPPCs will be analysed.

9. The meeting ended with a vote of thanks to the chair.

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT &Tech/Master data/14 (Vol-III)/2018-19/176

21 .01.2020

Minutes of the Meeting

Kindly find enclosed the Minutes of the Meeting held on 10.01.2020 at 10:00 AM at Conference Hall of Central Pension Accounting Office (CPAO) with all Heads of CPPCs /Government Business Divisions of State Bank of India to review the implementation of 7th CPC pension revision and to discuss other issues under the Chairmanship or Chief Controller (Pension) for information and further necessary action.

Sr. Accounts Officer (IT & Tech)

Minutes of the meeting held on 10.01.2020 with all the Heads of CPPCs/ Government Business Divisions of State Bank of India (SBI) to discuss various issues.

Also check: Revised Rotational Transfer Policy applicable to CSS officers – Latest DoPT Orders 2020

A Meeting was held on 10.01.2020 under the Chairmanship of Chief Controller (Pensions) with the representatives of CPPCs of SBI to discuss the timely payment of revised pension and arrears under 7th CPC and other pension related issues. At the outset, Chief Controller (Pensions) welcomed all the participants and emphasized on the need of timely payment of revised pension and arrears in the accounts of the pensioners by the CPPCs. Agenda items of the meeting were discussed in detail and the following decisions were taken.

List of participants is attached at Annexure-I.

Agenda Item No. 1- Implementation of 7th CPC Pension Revision and its reporting by CPPCs

It has been observed from the reports as on 30th December, 2019 that there are delays in crediting the revised pensions as well as arrears of pensions/family pensions by the CPPCs. As per the reports, there arc many cases which are pending for more than 31 days. CPPC-wise details of the pending cases were handed over to all the representatives. Most of the CPPCs reported that they had already revised and credited pension to the pensioner / family pensioner accounts.

It was informed by the CPPCs that revision of pension cases are pending due to following reasons,

a) Discontinued PPO (more than 3 years.)

b) Non submission of life certificate.

Keeping in view of the above, it was decided that all the CPPCs would :

a) reconcile the scams of revised pension cases provided to them

b) prepare a list of discontinued PPOs and forward it to CPAO.

c) prepare a list of cases in which life certificate is pending along with details of the pensioners and forward it to CPAO.

(Action : CPPCs )

Agenda Item No. 2 – Obtaining KYC from CPPCs for settlement of pending revision cases.

Most of the revisions pertaining to 7th CPC are already done. As per the records of CPAO, 119690 revision of pension cases are still pending as details of some pensioners are not available with either concerned PAO or I lead of Office.

Although KYC details were received from all the CPPCs of Sl:JI, All the CPPCs are req uested to furnish the detail of the KYC detail as and when it is asked by the CPAO.

(Action : CPPCs )

Agenda Item No. 3 – IT related issue w.r.t e-Revision and fresh Pension cases

• Acknowledgement of SSA

All the CPPCs of SBI were instructed to ensure forwarding the acknowledgement of e-SSA electronically to CPAO at the earliest so that the difference between e-SA forwarded by the CPAO and e-SSA received by the CPPCs could be nullified. CPPCs were also provided the formal for Acknowledgement. All the CPPCs were advised to share their inputs with NIC, CPAO, if any problem is faced.

All the CPPCs were also instructed to acknowledge the receipt of SSA and Physical PPO booklet received by them .

(Action: CPPCs / NIC CPAO)

• Development of e-PPO Booklet

CPAO is forwarding the e-PPOs received from PFMS to the CPPCs along with physical PPO booklets for making necessary changes in their system. However, the manual PPO booklet is deemed sacrosanct for making payment. It was also intimated in the meeting that physical PPO booklet will be discontinued soon.

All the CPPCs were again requested to make necessary changes in their software accordingly and comments, if any, may please be submitted to CPAO.

(Action: CPPCs)

Agenda Item No.4- Compliace of Internal Audit observations on 7th CPC revisions.

It has been observed that clear and complete compliance reports arc not being submitted by the concerned CPPCs .

All the CPPCs were requested to give full details in their compliance reports of the objection raised by Internal Audit Wing so that the same could be verified and settled. All the CPPCs were also been asked to improve and strengthen their internal control mechanism to avoid re-occurrence of the mistakes pointed out by the Internal Audit Wing of CPAO.

The possibility of providing a utility lo upload the compliance report on the Bank’s login section of CPAOs website will also be explored.

Internal Audit Wing was instructed to prepare an “Audit Manual” under the guidance of Technical Section, CPAO.

(Action: CPPCs , NIC(CPAO), IAW (CPAO) and IT & Technical (CPAO))

Agenda Item No. 5 – Timely commencement of family pension, additional pension & restoration of commuted portion of pension by CPPCs

It has been observed that family pension, additional pension and commuted portion of pension are not timely commenced/restored. Since these issues are regularly discussed in the various meetings i.e. SCOVA Meeting, High Level Meeting, Standing Committee Meeting, etc., all the CPPCs were advised to ensure timely payments.

(Action: CPPCs )

Agenda Item No.6 – Timely submission of Life Certificates :

CPAO is responsible for the disbursement of death/disability pension under NPS­ Additional Relief. First time identification of the pensioners is being done in the Bank branches based on the KYC details available with the CPPCs where the pensioners / family pensioners have opened their pension accounts. CPAO starts the pension payment based on the first time identification report received from CPPCs. These CPPCs branches are also responsible for sending the life certificates of the pensioners / family pensioners to CPAO for the continuation of pension to NPS-AR pensioners, in the month of November as CPAO is the disbursing authority.

However, it is noticed that in many cases, despite submission of life certificates by the pensioners, bank branches have not forwarded the same to CPAO. It has also come to notice of this office that some bank branches are refusing to accept life certificate from NPS-AR pensioner for onward transmission to CPAO.

It was decided that CPAO will send the details of pending life certificates of NPS-AR pensioners to concerned CPPCs with a request to instruct concerned branches to obtain and furnish the life certificate to CPAO in time so that pensioners are not put under any financial hardship.

All the CPPCs were requested to accept life certificate both physically and digitally and promote “jeevan Praman” among pensioners.

Further, CPPCs were once again informed that they should not make payment in NPS-AR cases.

(Action: CPPCs & NPS Section)

Agenda item No .7 – Return of Old PPO by the CPPCs .

Allotment of 12 digits PPO Number

It has been noticed from the CPAO data base that some pensioners are still drawing pension from the old alpha numeric code. These alpha numeric data is reflected in the Payment scroll. CPPC-wise derails were provided to the concerned CPPCs.

It was decided that all the CPPCs will send a scan copy of the PPO for allotment of 12 digit PPO Number.

• Return of Inactive PPOs.

Pension Payment Orders which are not in operation /inactive may be returned to CPAO for deletion from the CPAO database. It is noticed from the database of CPAO that old PPOs which arc inactive arc not being forwarded by the bank to the CPAO. CPPCs were advised to forward the same to CPAO al the earliest

(Action: CPPCs )

Agenda Item No.8- Submission of e-scrolls and Master Data Reconciliation

• Submission of e-scrolls

It has been observed that there is slight improvement in submission of e-scrolls by CPPCs.

Details of pending scrolls were shared with the CPPCs and all the CPPCs were instructed to ensure that e-scrolls are updated on a daily basis to CPAO after matching it thoroughly with the pension payments made. The CPPCs should ensure that the date of scroll should be the date of transaction as appearing in the put through statement issued by RBI. Furthermore, if any problem is faced by the CPPCs in uploading the e-scroll, they may contact this office on email addresses mentioned below:-

kumardavinder [at] gmail.in
it [dot] support [dash] cpao[at]gov[dot]in
sraotech67 [at] gmail.com

(Action: CPPCs and NIC)

• Master Data Reconciliation

Correct and reconciled master data maintained at CPPC level is a must for ensuring correct payment of pension to the pensioners and avoid chances of excess/less/wrong payment of pension. However, many instances have come to the notice of CPAO regarding less/over payment of pension leading to the grievances and court cases by the pensioners. The reason for discrepancy in payment of pension is that CPPCs are not reconciling the master data with the CPAO database regularly. There is inordinate delay in uploading of Master Data by some CPPCs. Some CPPCs have not submitted their Master Data for last 2 years. For updating on Master Data at CPAO level, whenever any value/data in the pension of a pensioner/family pensioner is changed, the same is required to be reported by the bank through Format-F of e-Scroll However, it is noticed that CPPCs are not providing the changed information to the CPAO.

All the CPPCs were instructed to upload Master Data for reconciliation and submit the changed information in Format-F on “quarterly” basis. Furthermore, if any problem is faced by the CPPCs in uploading the master data, they may contact this office on email addresses mentioned below:

kumardavinder [at] gmail.in
it[dot]support [dash] cpao[at]gov[dot]in
sraotech67 [at] gmail.com

(Action: CPPCs and NIC)

Agenda Item No. 9-Discontinuation of BSR Code

At present, BSR code is being used in CPAO to identify bank branches. It has been observed in many cases that Pensioners do not know BSR code of Pension Account Holding Branch and even many bank branches do not know their BSR Code and often misunderstand it with branch code. IFSC is another uniq ue code which can be used to identify individual bank branches and is known to both CPPCs and pensioners.RBI has also given its consent for using IFSC instead of BSR code for identification of Bank Branches.

However, the IFSC from all the CPPCs of SBI have been received. All the CPPCs and GBDs of SBI are requested to send the IFSC of the branches as and when it is asked by the CPAO.

(Action: CPPCs )

Agenda Item No.10- Handing over of SSA to the pensioners by CPPCs

All present, pensioner copy of SSA is being sent to the pensioners through post. References arc being received by pensioners that they are not receiving their SSA copy due to following reasons.

1. Some pensioners change their addresses after retirement.
2. Some pensioners/family pensioners are illiterate and they are not well versed with technology to take printout of their SSA from CPAOs website.

All the CPPCs agreed to provide a copy of SSA to the pensioner by the Pension Account Holding Branch on request of the pensioner.

(Action: CPPCs)

Agenda Item No. 11-Pendency of Pensioners’ Grievances for more than 3 months through Web Responsive Pensioners’ Service (WRPS)

It has been observed that many grievances are pending with CPPC, some of which are more than 30 days. CPPCs informed that they had disposed some of the grievances but not updated them under WRPS module.

CPPCs were requested to ensure that all the grievances which are pending with them are disposed of within one month and update the same on the WRPS portal so that pensioners are informed accordingly.

(Action: CPPCs / (NIC) CPAO /Grievance Cell)

Agenda Item No.12- Providing of Payment Details to all the Pensions

As per CPPC guidelines, CPPCs should provide account statement, TDS details, pension slip, the Due and Drawn Statement in respect of each arrear and the Annual Income Statement to the pensioner.

CPPCs were requested to follow the CPPC guidelines and provide the pension slip, breakup of the pension and arrear payments and other information as required to the pensioners.

(Action : CPPCs)

Agenda Item No. 13 – Issues pertaining to Defence Accounts, Deptt. of Telecommunication and Ministry of Railways

Defence Accounts :

a. Acknowledgement of e-PPO by CPPCs

All the CPPCs were suggested lo develop a mechanism for acknowledgement of c· PPOs by CPPCs.

b. Delay in crediting of pension and family pension in the account of the pensioners.

It has been observed from the e scrolls received in the O/o PCDA that some of the CPPCs are crediting pension and Family pension very late in the account of pensioner especially civilian pensioner. All the CPPCs were handed the pendency list and were requested to improve their performance in crediting the pension/ family pension on time.

c. To provide image of PPO for data purification

All the CPPCs were requested in the meeting to provide PPO image to them to facilitate data purification which was agreed to.

d. Attend the meeting as and when it is convened by the PCDA.

All the CPPCs were requested to attend meetings as and when convened by the PCDA

Dept of telecommunication:

a) Recovery of excess and overpayment of pension

b) Return of inactive PPOs

c) Delay in Timely Payment of Pension and Family Pension

d) Reconciliation of Data

Ministry of Railways :-

a) Non-submission of E-scroll on time and Reconciliation thereof.

b) Acknowledgement of e-PPO

(Action: CPPCs)

Agenda Item No.14- Any other points with permission of chair

a) Payment of LTC to the pensioners of UT Chandigarh

The issue of payment of LTC to the pensioners of UT Chandjgarh was raised. The issue is being examined by the Central Pension Accounting Office (CPAO).

The meeting ended with a vote of thanks to the chair.

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Discontinuation of BSR code

CPAO/1T&Tech/e‐PPO/6(Vol‐ X) (D)/PF/2019-20/140

01.11.2019

OFFICE MEMORANDUM

Subject: Discontinuation of BSR code-regarding

Kind attention is invited to this office OM No. CPAO/IT tech/e-PPO/6 (Vol-X)(D)/ 2019-20/81 dated 19.08.2019 (copy attached wherein all the Heads of CPPCs of Authorized Banks were requested to offer comments on shifting from BSR Code to IFSC for processing the pension cases of the pensioners concerned under “Scheme for payment of Pension to Central Government Civil Pensioners through Authorised Banks”.

Also check: CPAO – Applications for engagement of Three Consultants on Contract Basis

The matter was also taken up with Reserve Bank of India (RBI) and it is intimated that RBI has conveyed their concurrence on the proposal from shifting from BSR Code to IFSC for processing the pension cases of the pensioners. Copy of comments received from RBI is attached.

No comments from the Banks side have been received in this office. Therefore, all the Heads of CPPCs of Authorized Banks & Govt. Business Deptt. are once again requested to offer their comments on the proposal from shifting from BSR Code to IFSC expeditiously, in any case not later than 15th December, 2019. If no reply / comments are received from the Banks, it will be assumed that they have nothing to say on the matter. Priority may be accordingly given to this issue.

This issues with the approval of the Chief Controller (Pensions).

Encl:- As above

(Md. Shahid Kamal Ansari)
(Dy. Controller of Accounts)

Source: CPAO

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Office of the Principal CDA (Pensions)
Draupadi Ghat, Allahabad 211014

Circular No. 599

Dated : 05/06/2018.

To

1. The Chief Accountant, RBI, Deptt. Of Govt, Bank Accounts, Central Office C-7, Second Floor, Bandra- Kuria Complex, P B No. 8143, Bandra East, Mumbai-400 051.
2. All CMDs, Public Sector Banks.
3. The Nodal Officers, ICICI/HDFC/AXIS/IDBI Banks.
4. All Managers, CPPCs.
5. Military and Air Attache, Indian Embassy, Kathmandu, Nepal.
6. The PCDA (WC), Chandigarh.
7. The CDA (PD), Meerut.
8. The CDA Chennai.
9. The Director of Treasury, All States.
10. The Pay and Accounts Officer, Delhi Administration, R K Puram and Tis Hazari, New Delhi.
11. The Pay and Accounts Office, Govt of Maharashtra, Mumbai.
12. The Post Master Kathua (J&K).
13. The Post Master Camp Bell Bay.
14. The Principal Pay and Accounts Officer, Andaman and Nicobar Administration, Port Blair.

Subject : Implementation of Government decision on the recommendations of the 7th Central Pay Commission (CPC)-Revision of Disability / War Injury Pension for Pre 01.01.2006 Deference Forces Pensioners : Clarification Regarding.

Reference : This office Circular No. 582 dated 05.09.2017, Circular No. 585 dated 21.09.2017 and Circular No. 596 dated 09.02.2018.

Of late complaints are being received from the pensioners that PDAs are not revising the pension of Pre-01.01.2006 retiree Armed Forces Pensioners in terms of Got, MoD letter No. 17(01)/2017(01)/D(Pen/Policy) dated 23.01.2018 (circulated vide this office Circular No. 596 dated 09.02.2018) under which method of re-computation of Disability/War Injury Element before applying the multiplication factor of 2.57 has been provided.

In view of the above, PDAs are requested to revise the Disability/War Injury Pension of Pre-01.01.2006 retired Armed Forces Personnel strictly in terms of GoI, MoD letter dated 23.01.2018 till receipt of Corr. PPO based on Notional Pay Fixation method. Cases in which PDAs are facing any difficulty to identify the pensioner, if any, as mentioned at Para 5 of Circular No. 596 dated 09.02.2018, the case may be forwarded to Audit Section of this office. The revision of such cases may be done on priority basis.

It is reiterated that where the disability of the pensioner was assessed as 50% in discharge cases, then it will be rounded to 75% as mentioned in Para -3 of the Circular No. 596. However, if the individual has already been given rounding off benefit through PPO (in invalid out cases) then rounding off benefit in such cases should not be given.

S/d,
(Sushil Kumar Singh)
Jt. CDA (P)

No. Grants/Tech/7th CPC/0181/V

Dated : 05/06/2018.

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CPAO

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT &Tech/Bank Performance/37 [Vol-111)/2018-19/22

15.05.2018

Office Memorandum

Subject :- Non-acceptance of Nomination Form for Life Time Arrear (LTA).

It has been observed that Pension Payee Scheduled Bank branches are not accepting Nomination Form for “Life Time Arrear” on the pretext that their branch has not received any instructions from their head office.

As per para 23 of the Scheme Booklet on acceptance of Nomination Form for Life Time Arrears provides that where the Nomination for the payment of arrears does not exist then the Authorized Bank will seek instructions of the CPAO, who will in turn, refer the matter to AG/CCA/CA/Dy.CA for obtaining the requisite sanction of Head of the Office. As such, the claimant can also approach the Head of Office where the pensioner served before his/her retirement/ death.

Moreover para 4.5.7 of the Scheme Booklet clearly states that “CPPCs may ensure that the responsibilities assigned to Home Branches are enforced so that the pensioners are not redirected to CPPC for redressal of grievances and information needs. Necessary performance measures and monitoring mechanisms, in co-ordination with the respective administrative structures to achieve the desired level of service delivery in Home Branches as well as CPPCs may be instituted by the Bank.”

This issues with the approval of Chief Controller (Pensions).

Sd/-
(Praful Dabral)
Sr. Accounts Officer (IT & Tech)

Source: CPAO

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT &Tech/Bank Performance/37 (Vol-III)(A)/2018-19/17

25.04.2018

Office Memorandum

Subject- Deficiency in providing of services by banks to sick pensioners/family Pensioner.

It has been observed that number of grievances are being received in CPAO regarding deficiency in services rendered by banks to pensioners/family pensioners. Pensioners/ family pensioners especially those who are sick, paralyzed and bedridden are facing problems while withdrawing their money from their respective pensions accounts.

In view of the above, Heads of CPPCs and Heads of Government Business Divisions of all the authorized banks are requested to issue necessary instructions to all the branches to attend these pensioners/family pensioners who are sick, paralyzed and bedridden on priority basis with empathy so that no hardships are caused to the pensioners/ family pensioners.

This issues with the approval of Chief Controller (Pensions).

(Praful Dabral)
Sr. Accounts Officer (IT & Tech)

Source: cpao.nic.in

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT&Tech/Revision (7th CPC)/19.Vol-III (B)/2018-19/15

23.04.2018

Office Memorandum

Subject:- Grant of Fixed Medical Allowance.

DOP&PW vide its OM No.45/57/97-P&PW(C) dated-19.12.1997 followed OM No. 4/25/2008-P&PW (D) dated-26.05.2010, OM No. 4/25/2008-P&PW (D) dated 29.11.2014 and OM No. 4/34/2017-P&PW (D) dated-19.07.2017 had introduced the payment of Medical Allowance to those pensioners who were not residing in the areas where no such outdoor facilities are available. An undertaking is required to be submitted by claimants to the effect that they are not residing in the areas where no such outdoor facilities are available. On the basis of this undertaking pension disbursing authorities shall make an entry in regard to grant of medical allowance in the both halves of PPO of the individual concerned and authorise payment of medical allowance. Such an undertaking can be obtained by Bank,Departmental PAO and Treasury, as applicable once every year alongwith other certificates, the pensioner is required to furnish.

As and when grant of medical allowance to a pensioner/family pensioner is authorized by the pension disbursing authority, intimation to this effect shall be sent to the CPAO/concerned Pay & Accounts Office in the prescribed proforma. The payment shall be made to the pensioner by the pension disbursing authority alongwith pension/ family pension of monthly basis.

All Heads of Government Accounts Department and CPPCs are advised to make the payment accordingly alongwith recovery made, if any.

(Praful Dabral)
Sr. Accounts Officer (lT& Tech)

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAVA PLACE,
NEW DELHI-110068

CPAO/IT&Tech/ Simplification/2016-17/11Vol-VI/18

24.04.2017

Office Memorandum

Subject:- Requirements from pensioner for credit of first pension to his/her account by bank.

Attention is invited to CPAO’s OM No.CPAO/Tech/Simplification/2014-15/52 dated- 28.05.2014 whereby it was intimated to all concerned that pensioners were not required to visit the bank to activate their first payment of pension. It was also intimated that undertaking for recovery of excess/over payment of pension had been made a part of PPO. Inspite of these instructions, banks used to insist on pensioners to physically appear in the bank before commencing first payment of pension. Consequently, CPAO had issued instructions vide OM No. CPAO/Tech/Life Certificate/2014-15/99-175 dated-28.07.2014 that banks should not insist on the pensioners to issue life certificate at the time of first credit of pension. They were also advised to identify the pensioner with reference to information already available with bank obtained through KYC at the time of opening of bank account. The above instructions were reiterated by 0M No. CPAO/Tech/Bank Performance/2014-15/45 dated-02.06.2016.

However. it is observed that banks are still insisting upon the pensioners for completion of formalities like submission of life certificate, letter of Undertaking and certificate of non-employment to credit their first payment and other dues to their pension account resulting into inconvenience to the pensioners defeating the very purpose of simplifying the pension procedures.

In view of the above, Heads of CPPCs and Heads of Government Business Divisions of all the banks are advised to ensure that instructions issued by CPAO are followed by CPPCs and paying branches and any inconvenience to pensioners are avoided.

This issues with the approval of competent authority.

(Vijay Singh)

Sr. Accounts Officer (IT & Tech)

Source: http://cpao.nic.in

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Government Of India
Ministry Of Finance
Department of Expenditure
Central Pension Accounting Office

Trikoot-II, Bhikaji Cama Place
New Delhi : 110 066
Phones: 26174596,26174456,26174438

CPAO/IT&Tech/Bank Performance/2016-17/255

Office Memorandum

Subject: Timely commencement of family pension in favour of spouse by banks in the event of death of the pensioners.

Attention is invited to this Office OM No. CPAO/Tech/Banks Performance/2015­16/45 dated-02.06.2016[Sl. No. (i) a & (i) b] followed by minutes of the meeting dated­22.08.2016[Para II-(b)] on the above subject whereby Heads of all the CPPCs and Government Business Divisions of the Banks were advised to Commence the family pension to the spouse immediately on receipt of death certificate of the pensioner, proof of spouse age/date of birth and undertaking of recovery of excess payment latest within a month. However, analysis of reports prepared in CPAO regarding time taken in conversion of pension to family pension in favour of spouse of deceased pensioners shows inordinate delay in many cases. The details of these cases are available in CPPC logins on http://eppo.nic.in.

In view of the above, Heads of CPPCs and Government Business Divisions of the banks are advised to review the attached delay report and ensure compliance of the above instructions and submit the status report to CPAO along with reasons for delay by 8th March, 2017 positively by e-mail at vijay.17@gov.in

S/d,
(Subhash Chandra)
Controller of Accounts
Phone No. 26174809

Encl: As above

Signed copy

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