New Delhi: Over 3.70 lakh complaints have been received by the banking ombudsman during last five years with highest number of complaints, 1.02 lakh, against State Bank of India, reveals an RTI response.

The data received shows that 3,70,543 complaints have been received by 15 banking ombudsman during 2009-10 to 2013-14.

During 2013-14, 76573 complaints have been received against Public Sector Banks, Private Banks and Foreign Banks operational in the country with maximum number of complaints, 21,206, against largest bank State Bank of India, it says.

Punjab and Sind bank recorded least number of complaints during the year in the Public Sector Banks category.

Among the foreign banks operational in the country Standard Chartered recorded highest number of 3357 complaints during the year while the least number of complaints were against BNP Paribas, State Bank of Mauritius and JP Morgan Chase Bank National Association with one complaint each, the response to Ramesh Sharma said.

In the Private Bank category, ICICI Bank recorded highest number of complaints during 2013-14 with 5325 complaints against it while the least number of complaints were against Nainital Bank with just 15 complaints during the year, it said.

PTI

The post Bank News: Over 3.70 lakh complaints against banks in 5 years appeared first on CENTRAL GOVERNMENT EMPLOYEES NEWS.

Government of India
Ministry of Personnel, Public Grievances & Pension
Department of Personnel & Training

New Delhi , the 18th June, 2014.

Office Memorandum

Subject:- Guidelines regarding handling of complaints in Ministries/Departments.

The undersigned is directed to refer to this Department’s O.M. of even number dated 18.10.2013 on the above subject and to say that the Ministries/Departments of the Government of India have been seeking clarifications from this Department on operation of the aforesaid O.M. The matter has been considered and it is clarified as under:-

(i) `Anonymous complaints’ are such complaints which do not carry both, name and address of the complainant and need to be dealt with in terms of para 3 (i) of the DOP&T O.M. dated 18.10.2013 referred to in para 1 above, irrespective of the nature of allegations.

(ii) The complaints other than anonymous complaints which contain vague allegations need to be dealt with in terms of para 3 (ii) of the DOP&T O.M. dated 18.10.2013 referred to in sub- para (i) above.

(iii) The complaints which contain verifiable allegations and are not anonymous, need to be dealt with in terms of para 3 (iii) of the DOP&T O.M. dated 18.0.2013 referred to in para 1 above

sd/-
(G. Srinivasan)
Under Secretary to the Govt. of India

Source: DoPT – http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02ser/104_76_2011-AVD-I-18062014.pdf

The post Guidelines regarding handling of complaints in Ministries/Departments: Clarification by DoPT appeared first on CENTRAL GOVERNMENT EMPLOYEES NEWS.