GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066
PHONES : 26174596, 26174456, 26174438

CPAO/IT&Tech/Amend. Sch. Book/9.Vol-VII/2016-17/ 165

7th November, 2016

Office Memorandum

Subject: Removal of state-wise jurisdiction of Banks for disbursement of Central Government (Civil) Pensioners: Clarification regarding.
In pursuance of Accounting and Operating Procedure for Central Pension Processing Centre of Authorised Banks for Pension Disbursement to Central Government (Civil) pensioners issued by CAPO vide F.No. CPAO/Tech/CPPC/Guidelines/2011-12/29 in February, 2012, all banks were allowed to establish a Central Pension Processing Centre (CPPC) for disbursement of Central Civil Pension through any of their CBS enabled branch.

2. As clarifications in this regard are still sought by banks etc, it is reiterated that any retiring employee / pensioner can open a Pension Account with any CBS enabled branch of any of the authorized banks without any state jurisdiction. A list of Authorised Banks is attached (Annexure).

This issues with the approval of O/o Controller General of Accounts

Encl:- As above

(Vijay Singh)
Sr. Accounts Officer (IT & Tech)
Ph. No.011-26166758

List of Authorised Bank

Authority: www.cpao.nic.in

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Grievances Related to Family Pension

As on 23.08.2013, no grievance relating to non-payment of arrears of family pension which are registered in System in pending at CPAO level.

As per information available with the Central Pension Accounting Office (CPAO), during the period from 25.03.2011 to 22.08.2013, 541 numbers of grievances relating to family pension were registered with CPAO. Out of these, 200 numbers of grievances were registered during the current year 2013. All grievances were forwarded to authorized Central Pension Processing Centre and concerned Pay & Accounts Office/Head of Office and were monitored by CPAO till settlement.

This was stated by Minister of State for Finance, Shri Namo Narain Meena in written reply to a question in Lok Sabha today.

Source: PIB News

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