File No. M-51011/1/2020- CDN-CGA/ 1066
Ministry of Finance
Department of Expenditure,
Controller General of Accounts

Mahalekha Niyantrak Bhawan
E-Block, GPO Complex, INA, New Delhi
Dated 13th January,2021

Office Memorandum

Subject: Standard Operating Procedure for Redressal of Public Grievances – reg.

In order to enhance the effective grievance redressal mechanism in the CGA office, a Standard Operating Procedure (SOP) for redressal of public/ pensioner’s grievances/ representations has been framed as under:

• (a) Coordination Section is the Nodal agency in CGA office to monitor the Public Grievances.
• (b) Jt. CGA (CDN) is designated as the Public Grievance Officer for the CGA office.
• (c) All grievance representations received in the CGA office, either by letter, email, fax, to be invariably routed through Public Grievance Officer (PGO) before they are sent to concerned sections/ divisions.
• (d) Grievances received other than through PG portal or emails, should be necessarily acknowledged, with an interim reply within 3 days of receipt.
• (e) All out efforts should be made to redress public grievances received through various means including PG portal within 30 days time frame.
• (f) In case it is anticipated that redressal of a grievance is likely to breach the timeline of 30 days, the reason/justification for the anticipated delay as well as the expected time by which the grievance would be redressed, should be intimated to the petitioner/ complainant. This may be done with the approval of the Jt.CGA concerned.
• (g) No grievance is to be rejected without the same having been independently examined at the level of Dy. CGA/ Jt.CGA concerned.
• (h) Grievance representations received in CGA Office pertaining to field offices/ CPAO shall immediately be forwarded to the Pr.CCAS/ CCAs/ CA(IC). The Grievance Monitoring Cell/ CDN Section shall monitor and follow up the matter at the appropriate level. A DO reminder shall be issued at the level of Jt. CGA after 15 days and the matter brought to the notice of Addl.CGA subsequently.
• (i) Grievances cases related to NTRP refunds shall be handled by GIFMIS-NTRP to take up the matter with the concerned office to ascertain refund status and ensure timely redressal as per timelines and escalation matrix.
• (j) PG portal has been launched by the Government for redressal of grievances faced by the general public. However, CGA office has been receiving a large number of grievances/ representations from Officers/ Officials of CGA organisation through PG Portal for redressal of administrative/ Service matters. Such submissions of representations directly to other authorities by-passing the prescribed channel of communication, may be forwarded by Coordination section to the concerned field offices indicating that appropriate action should be taken against those officers/ officials who have violated extant instructions in this regard. This may be taken as final disposal of the grievance by the Coordination section of CGA office.

2. To ensure prompt and effective redressal of grievance, the following time lines shall be adhered to:

Category A – Grievance relating to O/o CGA

Category B – Grievance relating to INGAF & CPAO

Category C- Grievances relating to Accounting formation of different Ministries.

3. In all categories A, B & C, if the reply/interim reply is not received from the section/ Ministry within the stipulated timeline reminder(s) are to be issued. The escalation matrix is as under:

Level to be escalated for subsequent follow up, if required

4. All Sections/ verticals and field units of Civil Accounts Oraganisation are requested to strictly adhere to the timelines set as per SOP.

5. This issues with the approval of Controller General of Accounts

(Dr. Richa Pandey)
Asstt. Controller General of Accounts

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT&Tech/ Misc. Corres./ Postal/35/2019-20/ 29

Dated 14.08.2020

Office Memorandum

Subject:- Regarding speedy delivery of Pension Payment Orders (PPOs) to CPAO.

Pension Payment Orders (PPOs) processed/ authorized by the PAOs situated outside Delhi are being received in the CPAO after a considerable delay as the postal services at the local levels in the country are still not working at their full strength due to the COVID-19 pandemic. This has lead to delay in finalization of pension cases and timely start of payment of pension to the retirees.

Also check: Pay and accounts Offices of ministries / departments manage pension cases in a timely manner

2. In view of the above, the matter was taken up with Secretary, Department of Posts (DoP) by Controller General of Accounts. The Department of Posts has confirmed that they are issuing Instructions to field units of Department of Posts to expedite the delivery of articles superscribed with – “TOP PRIORITY– Pension Papers/ Pension Payment Orders”
3. To ensure speedy delivery of the Pension Papers/ Pension Payment Orders from PAOs to CPAO, all the Pr. CCAs/CCAs/ CAs/AGs/ Administrators of UTs are requested to issue instructions to all the Pay & Accounts Offices/ Field Offices under their jurisdiction to ensure that the envelopes containing PPOs may be superscribed with – “TOP PRIORITY– Pension Papers/ Pension Payment Orders” and to ensure the booking of articles through speed post only.

This may be treated as most urgent.

(ROKHUM LALREMRUATA)
CHIEF CONTROLLER (PENSIONS)

To:

1. Pr. CCAs/CCAs/ CAs/AGs/ Administrators of UTs

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT &Tech/Master data/14 (Vol-III)/2018-19/176

21 .01.2020

Minutes of the Meeting

Kindly find enclosed the Minutes of the Meeting held on 10.01.2020 at 10:00 AM at Conference Hall of Central Pension Accounting Office (CPAO) with all Heads of CPPCs /Government Business Divisions of State Bank of India to review the implementation of 7th CPC pension revision and to discuss other issues under the Chairmanship or Chief Controller (Pension) for information and further necessary action.

Sr. Accounts Officer (IT & Tech)

Minutes of the meeting held on 10.01.2020 with all the Heads of CPPCs/ Government Business Divisions of State Bank of India (SBI) to discuss various issues.

Also check: Revised Rotational Transfer Policy applicable to CSS officers – Latest DoPT Orders 2020

A Meeting was held on 10.01.2020 under the Chairmanship of Chief Controller (Pensions) with the representatives of CPPCs of SBI to discuss the timely payment of revised pension and arrears under 7th CPC and other pension related issues. At the outset, Chief Controller (Pensions) welcomed all the participants and emphasized on the need of timely payment of revised pension and arrears in the accounts of the pensioners by the CPPCs. Agenda items of the meeting were discussed in detail and the following decisions were taken.

List of participants is attached at Annexure-I.

Agenda Item No. 1- Implementation of 7th CPC Pension Revision and its reporting by CPPCs

It has been observed from the reports as on 30th December, 2019 that there are delays in crediting the revised pensions as well as arrears of pensions/family pensions by the CPPCs. As per the reports, there arc many cases which are pending for more than 31 days. CPPC-wise details of the pending cases were handed over to all the representatives. Most of the CPPCs reported that they had already revised and credited pension to the pensioner / family pensioner accounts.

It was informed by the CPPCs that revision of pension cases are pending due to following reasons,

a) Discontinued PPO (more than 3 years.)

b) Non submission of life certificate.

Keeping in view of the above, it was decided that all the CPPCs would :

a) reconcile the scams of revised pension cases provided to them

b) prepare a list of discontinued PPOs and forward it to CPAO.

c) prepare a list of cases in which life certificate is pending along with details of the pensioners and forward it to CPAO.

(Action : CPPCs )

Agenda Item No. 2 – Obtaining KYC from CPPCs for settlement of pending revision cases.

Most of the revisions pertaining to 7th CPC are already done. As per the records of CPAO, 119690 revision of pension cases are still pending as details of some pensioners are not available with either concerned PAO or I lead of Office.

Although KYC details were received from all the CPPCs of Sl:JI, All the CPPCs are req uested to furnish the detail of the KYC detail as and when it is asked by the CPAO.

(Action : CPPCs )

Agenda Item No. 3 – IT related issue w.r.t e-Revision and fresh Pension cases

• Acknowledgement of SSA

All the CPPCs of SBI were instructed to ensure forwarding the acknowledgement of e-SSA electronically to CPAO at the earliest so that the difference between e-SA forwarded by the CPAO and e-SSA received by the CPPCs could be nullified. CPPCs were also provided the formal for Acknowledgement. All the CPPCs were advised to share their inputs with NIC, CPAO, if any problem is faced.

All the CPPCs were also instructed to acknowledge the receipt of SSA and Physical PPO booklet received by them .

(Action: CPPCs / NIC CPAO)

• Development of e-PPO Booklet

CPAO is forwarding the e-PPOs received from PFMS to the CPPCs along with physical PPO booklets for making necessary changes in their system. However, the manual PPO booklet is deemed sacrosanct for making payment. It was also intimated in the meeting that physical PPO booklet will be discontinued soon.

All the CPPCs were again requested to make necessary changes in their software accordingly and comments, if any, may please be submitted to CPAO.

(Action: CPPCs)

Agenda Item No.4- Compliace of Internal Audit observations on 7th CPC revisions.

It has been observed that clear and complete compliance reports arc not being submitted by the concerned CPPCs .

All the CPPCs were requested to give full details in their compliance reports of the objection raised by Internal Audit Wing so that the same could be verified and settled. All the CPPCs were also been asked to improve and strengthen their internal control mechanism to avoid re-occurrence of the mistakes pointed out by the Internal Audit Wing of CPAO.

The possibility of providing a utility lo upload the compliance report on the Bank’s login section of CPAOs website will also be explored.

Internal Audit Wing was instructed to prepare an “Audit Manual” under the guidance of Technical Section, CPAO.

(Action: CPPCs , NIC(CPAO), IAW (CPAO) and IT & Technical (CPAO))

Agenda Item No. 5 – Timely commencement of family pension, additional pension & restoration of commuted portion of pension by CPPCs

It has been observed that family pension, additional pension and commuted portion of pension are not timely commenced/restored. Since these issues are regularly discussed in the various meetings i.e. SCOVA Meeting, High Level Meeting, Standing Committee Meeting, etc., all the CPPCs were advised to ensure timely payments.

(Action: CPPCs )

Agenda Item No.6 – Timely submission of Life Certificates :

CPAO is responsible for the disbursement of death/disability pension under NPS­ Additional Relief. First time identification of the pensioners is being done in the Bank branches based on the KYC details available with the CPPCs where the pensioners / family pensioners have opened their pension accounts. CPAO starts the pension payment based on the first time identification report received from CPPCs. These CPPCs branches are also responsible for sending the life certificates of the pensioners / family pensioners to CPAO for the continuation of pension to NPS-AR pensioners, in the month of November as CPAO is the disbursing authority.

However, it is noticed that in many cases, despite submission of life certificates by the pensioners, bank branches have not forwarded the same to CPAO. It has also come to notice of this office that some bank branches are refusing to accept life certificate from NPS-AR pensioner for onward transmission to CPAO.

It was decided that CPAO will send the details of pending life certificates of NPS-AR pensioners to concerned CPPCs with a request to instruct concerned branches to obtain and furnish the life certificate to CPAO in time so that pensioners are not put under any financial hardship.

All the CPPCs were requested to accept life certificate both physically and digitally and promote “jeevan Praman” among pensioners.

Further, CPPCs were once again informed that they should not make payment in NPS-AR cases.

(Action: CPPCs & NPS Section)

Agenda item No .7 – Return of Old PPO by the CPPCs .

Allotment of 12 digits PPO Number

It has been noticed from the CPAO data base that some pensioners are still drawing pension from the old alpha numeric code. These alpha numeric data is reflected in the Payment scroll. CPPC-wise derails were provided to the concerned CPPCs.

It was decided that all the CPPCs will send a scan copy of the PPO for allotment of 12 digit PPO Number.

• Return of Inactive PPOs.

Pension Payment Orders which are not in operation /inactive may be returned to CPAO for deletion from the CPAO database. It is noticed from the database of CPAO that old PPOs which arc inactive arc not being forwarded by the bank to the CPAO. CPPCs were advised to forward the same to CPAO al the earliest

(Action: CPPCs )

Agenda Item No.8- Submission of e-scrolls and Master Data Reconciliation

• Submission of e-scrolls

It has been observed that there is slight improvement in submission of e-scrolls by CPPCs.

Details of pending scrolls were shared with the CPPCs and all the CPPCs were instructed to ensure that e-scrolls are updated on a daily basis to CPAO after matching it thoroughly with the pension payments made. The CPPCs should ensure that the date of scroll should be the date of transaction as appearing in the put through statement issued by RBI. Furthermore, if any problem is faced by the CPPCs in uploading the e-scroll, they may contact this office on email addresses mentioned below:-

kumardavinder [at] gmail.in
it [dot] support [dash] cpao[at]gov[dot]in
sraotech67 [at] gmail.com

(Action: CPPCs and NIC)

• Master Data Reconciliation

Correct and reconciled master data maintained at CPPC level is a must for ensuring correct payment of pension to the pensioners and avoid chances of excess/less/wrong payment of pension. However, many instances have come to the notice of CPAO regarding less/over payment of pension leading to the grievances and court cases by the pensioners. The reason for discrepancy in payment of pension is that CPPCs are not reconciling the master data with the CPAO database regularly. There is inordinate delay in uploading of Master Data by some CPPCs. Some CPPCs have not submitted their Master Data for last 2 years. For updating on Master Data at CPAO level, whenever any value/data in the pension of a pensioner/family pensioner is changed, the same is required to be reported by the bank through Format-F of e-Scroll However, it is noticed that CPPCs are not providing the changed information to the CPAO.

All the CPPCs were instructed to upload Master Data for reconciliation and submit the changed information in Format-F on “quarterly” basis. Furthermore, if any problem is faced by the CPPCs in uploading the master data, they may contact this office on email addresses mentioned below:

kumardavinder [at] gmail.in
it[dot]support [dash] cpao[at]gov[dot]in
sraotech67 [at] gmail.com

(Action: CPPCs and NIC)

Agenda Item No. 9-Discontinuation of BSR Code

At present, BSR code is being used in CPAO to identify bank branches. It has been observed in many cases that Pensioners do not know BSR code of Pension Account Holding Branch and even many bank branches do not know their BSR Code and often misunderstand it with branch code. IFSC is another uniq ue code which can be used to identify individual bank branches and is known to both CPPCs and pensioners.RBI has also given its consent for using IFSC instead of BSR code for identification of Bank Branches.

However, the IFSC from all the CPPCs of SBI have been received. All the CPPCs and GBDs of SBI are requested to send the IFSC of the branches as and when it is asked by the CPAO.

(Action: CPPCs )

Agenda Item No.10- Handing over of SSA to the pensioners by CPPCs

All present, pensioner copy of SSA is being sent to the pensioners through post. References arc being received by pensioners that they are not receiving their SSA copy due to following reasons.

1. Some pensioners change their addresses after retirement.
2. Some pensioners/family pensioners are illiterate and they are not well versed with technology to take printout of their SSA from CPAOs website.

All the CPPCs agreed to provide a copy of SSA to the pensioner by the Pension Account Holding Branch on request of the pensioner.

(Action: CPPCs)

Agenda Item No. 11-Pendency of Pensioners’ Grievances for more than 3 months through Web Responsive Pensioners’ Service (WRPS)

It has been observed that many grievances are pending with CPPC, some of which are more than 30 days. CPPCs informed that they had disposed some of the grievances but not updated them under WRPS module.

CPPCs were requested to ensure that all the grievances which are pending with them are disposed of within one month and update the same on the WRPS portal so that pensioners are informed accordingly.

(Action: CPPCs / (NIC) CPAO /Grievance Cell)

Agenda Item No.12- Providing of Payment Details to all the Pensions

As per CPPC guidelines, CPPCs should provide account statement, TDS details, pension slip, the Due and Drawn Statement in respect of each arrear and the Annual Income Statement to the pensioner.

CPPCs were requested to follow the CPPC guidelines and provide the pension slip, breakup of the pension and arrear payments and other information as required to the pensioners.

(Action : CPPCs)

Agenda Item No. 13 – Issues pertaining to Defence Accounts, Deptt. of Telecommunication and Ministry of Railways

Defence Accounts :

a. Acknowledgement of e-PPO by CPPCs

All the CPPCs were suggested lo develop a mechanism for acknowledgement of c· PPOs by CPPCs.

b. Delay in crediting of pension and family pension in the account of the pensioners.

It has been observed from the e scrolls received in the O/o PCDA that some of the CPPCs are crediting pension and Family pension very late in the account of pensioner especially civilian pensioner. All the CPPCs were handed the pendency list and were requested to improve their performance in crediting the pension/ family pension on time.

c. To provide image of PPO for data purification

All the CPPCs were requested in the meeting to provide PPO image to them to facilitate data purification which was agreed to.

d. Attend the meeting as and when it is convened by the PCDA.

All the CPPCs were requested to attend meetings as and when convened by the PCDA

Dept of telecommunication:

a) Recovery of excess and overpayment of pension

b) Return of inactive PPOs

c) Delay in Timely Payment of Pension and Family Pension

d) Reconciliation of Data

Ministry of Railways :-

a) Non-submission of E-scroll on time and Reconciliation thereof.

b) Acknowledgement of e-PPO

(Action: CPPCs)

Agenda Item No.14- Any other points with permission of chair

a) Payment of LTC to the pensioners of UT Chandigarh

The issue of payment of LTC to the pensioners of UT Chandjgarh was raised. The issue is being examined by the Central Pension Accounting Office (CPAO).

The meeting ended with a vote of thanks to the chair.

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT -II, BHIKAJI CAMA PLACE,
NEW DELHI

F.No. CPAO/Admn./Pension Revision/2019-20/447

Dated 11/10/2019

CIRCULAR

Sub: Applications for engagement of 03 Consultants on Contract Basis.

Central Pension Accounting Office, Department of Expenditure, Ministry of Finance invites applications from willing and eligible individuals (retired Sr. AOs, ACA/DCA/CA etc.) for engagement of three consultants.

2. Apart from consolidated fee/ remuneration no other compensation will be admissible. The Consultant shall not be entitled to any allowance such as DA, transport facility, residential accommodation, CGHS/Medical Facility, Medical reimbursement etc. The Income Tax or any other tax will be deducted at source as per Government instructions. Necessary TDS Certificate will be issued to them.

3. The applicants must be enrolled with Office of CGA for appointment as consultant and the enrolment number should be specified in the application.

4. Applications should be addressed to Sr. Accounts Officer (Admin). The last date for receipt of application is 18.10.2019. Applications received after due date and without supporting documents will not be considered / entertained.

Also check: CPAO OM on 7th CPC Revision of Pre-2016 Pension in pursuance to DP&PW OM dt 12.05.17 and MoF OM 23.05.2017

5. The date and time of interview shall be notified subsequently. The decision of the Selection Committee shall be final.

Yashpal Gera
Sr.Accounts Officer (Admin)

To: Applicants enrolled with O/o CGA

Source: CPAO

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CPAO

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT&Tech/Clarificarion/P&PW/13 (Vol-III)/2018-19/68

13.07.2018

Office Memorandum

Subject : Procedure for extending the benefits of Old GPF / Pension Scheme to those casual workers covered under the Scheme of 1993 and regularized on or after 01.01.2004.

It has been observed that the pension cases of casual labour who were regularized on or after 01.01.2004 and eligible for old GPF/Pension Scheme vide DOPT OM No.49014/2/2014-Estt(C) dated 28.07.2016 have not been processed by the concerned Ministries/Departments. In order to avoid the hardship to the pensioners all the Ministries/Departments/PAOs have been requested to finalise the pension cases of the pensioners after following the procedure below:

1) Deptt. may issue the order that the old GPF Scheme/ Pension Scheme is applicable to the concerned official.

2) CPAO may be requested through concerned Pay & Accounts Office to stop Provisional Pension after cancellation of PPO, if issued.

3) NSDL may be requested by the concerned PAO to deposit the NPS subscription, Govt. Contribution plus interest thereon into the Govt. Account through ERM of NSDL.

4) On receipt of the amount it may be classified by the concerned PAO as below:

5) GPF and Pension case of the concerned official may be processed as per the GPF Rules and CCS (Pension) Rules, 1972 after adjusting the Provisional Pension paid to the pensioner, if paid.

This issues with the approval of the Chief Controller (Pensions).

(Praful Dabral)
Sr. Accounts Officer (IT & Tech)

Source: cpao.nic.in

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE

TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT & Tech/Revision (7th CPC)/19, Vol-III (B)/2018-19/53

Dated: 25.06.2018

Office Memorandum

Subject : E-scroll to process the revision of pension cases.

Attention is invited to this office OM No. CPAO/IT &Tech/Revision (7th CPC)/19. Vol-III (B)/2017-18/133 dated-11.10.2017 wherein it was intimated that the payment details based on e-scrolls received from banks w.r.t. the pensioners/family pensioners viz Bank Name, Accounts No. and BSR Code is provided in PAOs login on the portal eppoinicirt. Step by step procedure was also attached therewith to facilitate the PAOs to view the payment details of the pensioners/family pensioners.

But, it has been observed that Pay and Accounts Offices are not using the facility of e-scroll available with them while processing the revision of pension cases. As a result large number of discrepancies/errors are being found in the e-revision cases received in CPAO and are being returned to the concerned Pay and Accounts Offices resulting in unnecessary delay in processing of pension cases. Facility of e-scroll assists in correctness of Account Number, BSR Codes, Status of credit of pension and date of credit of pension, etc. (Step by step procedure to view the payment details is attached herewith for ready reference).

In view of the above, all the Pr. CCAs/CCAs/CAs/AGs/Administrators of UTs are requested again to instruct their Pay and Accounts Offices under their jurisdiction to use the facility of e-scroll before processing the cases of e-revision for correctness in order to avoid return of e-revision cases.

This issues with the approval of Chief Controller (Pensions).

Encl: As above

(Praful Dabral)
Sr. Accounts Officer (IT & Tech)

Source : cpao.nic.in

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GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT&Tech/Revision (7th CPC)/19.Vol-III (B)/2018-19/15

23.04.2018

Office Memorandum

Subject:- Grant of Fixed Medical Allowance.

DOP&PW vide its OM No.45/57/97-P&PW(C) dated-19.12.1997 followed OM No. 4/25/2008-P&PW (D) dated-26.05.2010, OM No. 4/25/2008-P&PW (D) dated 29.11.2014 and OM No. 4/34/2017-P&PW (D) dated-19.07.2017 had introduced the payment of Medical Allowance to those pensioners who were not residing in the areas where no such outdoor facilities are available. An undertaking is required to be submitted by claimants to the effect that they are not residing in the areas where no such outdoor facilities are available. On the basis of this undertaking pension disbursing authorities shall make an entry in regard to grant of medical allowance in the both halves of PPO of the individual concerned and authorise payment of medical allowance. Such an undertaking can be obtained by Bank,Departmental PAO and Treasury, as applicable once every year alongwith other certificates, the pensioner is required to furnish.

As and when grant of medical allowance to a pensioner/family pensioner is authorized by the pension disbursing authority, intimation to this effect shall be sent to the CPAO/concerned Pay & Accounts Office in the prescribed proforma. The payment shall be made to the pensioner by the pension disbursing authority alongwith pension/ family pension of monthly basis.

All Heads of Government Accounts Department and CPPCs are advised to make the payment accordingly alongwith recovery made, if any.

(Praful Dabral)
Sr. Accounts Officer (lT& Tech)

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Ministry of Finance

Central Pension Accounting Office (CPAO) celebrated its 29th Foundation Day today in the service of the Central Civil Pensioners.

The Central Pension Accounting Office (CPAO) celebrated here today its 29th Foundation Day in the service of the Central (Civil) Pensioners. CPAO (website www.cpao.nic.in) was established on 1st January, 1990; primarily to cater to the needs of central civil pensioners and other stakeholders in the Ministries/ Departments and Banks. The Central (Civil) pensions are authorized through Central Pension Accounting Office (CPAO) functioning under the Controller General of Accounts (CGA). CPAO is administering the ‘Scheme for Payment of Pensions to Central Government Civil Pensioners by Authorized Banks (both Public Sector and some Private sector Banks). Its functions include, issue of Special Seal Authorisations (SSAs) for pension payments to Authorised Banks, preparation of budget for the Pension Grant and accounting thereof, reconciliation with and performance review of banks with respect to pension payments and disbursements & maintenance of the database of the Central Civil Pensioners etc.

CPAO was created with the primary objective of simplifying procedure and reducing the number of agencies for pension payment and to expedite the process of authorization, revision and transfer of pension through Authorized Banks. The working of CPAO is fully computerized and it maintains a database of over 12 lakh Central (Civil) pensioners through Pension Authorisation, Retrieval and Accounting System (PARAS). These pensioners are being provided pension related services by the CPAO through more than 70,788 paying bank branches all over the country.

CPAO has Pension Tracking System to check the latest status of the pension processing and SMS facility is also being provided to the pensioners at each stage. CPAO has taken many steps under Digital India Mission like e-Scroll, e-SSA, e-PPO project etc. to reduce the paper movement and creation of digital record of the Special Seal Authorities (SSAs), PPO (Pension Payment Order) etc. CPAO is also handling the grievances of the Central (Civil) Pensioners through its Grievance Redressal Mechanism which includes Web Responsive Pensioners Service (WRPS) facilitating information to pensioners on pension payments, facility to view and download latest orders and special seal authorities (SSAs) issued by CPAO among others.

Source : PIB

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The Controller General of Accounts, Department of Expenditure, M/o Finance, GOI has launched the upgraded version of Central Pension Accounting Office (CPAO) website www.cpao.nic.in primarily to cater to the needs of central civil pensioners and other stakeholders in the Ministries/Departments and Banks.

The website has been developed in-house by the NIC Wing of CPAO. The CPAO website is now web responsive and can be accessed by the pensioners on the mobile, tablet and other digital devices in a more responsive manner. The website provides a single window for both accessing pension related information and facilitating grievance Redressal of pensioners. By registering on the CPAO website, the pensioners can get the detailed information of their pension processing status and the last 12 payment details. They can also view and download all PPOs (Pension Payment orders) and SSAs (Special seal authorities) issued by CPAO. Apart from this, pensioners can register their grievances on CPAO website and track the status thereon.

The Ministries/Departments and banks have also been provided MIS Reports under their respective logins and their users can access various reports designed as per their needs. This would help them in better pension delivery and faster grievance redressal of pensioners.

PIB

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Government of India,
Ministry of Finance
Department of Expenditure
Central Pension Accounting Office (CPAO)
Trikoot-ll, Bhikaji Cama Place
New Delhi : 110 066

No.CPAO/CDN/7th CPC/2017-18/311

Dated: 11th August, 2017

OFFICE MEMORANDUM

Sub: Submission of e-Revision Authorities through the e-Revision utility by the PAOs reg.

Revision of about 9.5 lakhs Pre-2016 pension cases & about 16000 post-2016 cases became due as per the recommendations of 7th CPC. As per DP&PW OM No. 38/37/2016-P&PW(A) (ii) dated 04/08/2016, pension cases of Pre-2016 pensioners have already been revised by the banks by applying the multiplication factor of 2.57.

2. However, pension of pre-2016 cases needs to be revised by concerned PAOs as per OM No 38/37/2016-P&PW(A) dated 12th May,2017. For these revision cases, CPAO has developed an e-Revision utility for sending the revision cases to CPAO. It has been noticed that some Ministries/Departments are sending on-line digitally signed revision authorities and also  sending the same authorities manually to CPAO.

3. All the Ministries/Departments are requested to instruct PAOS of their Ministries/Departments that if PAOs have already sent authorities through e-Revision utility and signed digitally, there is no need to send manual revision authorities to
CPAO/

This issues with the approval of the competent authority.

(Md.Shahid Kamal Ansari)
Asstt, Controller of Accounts

To
The Pr.CCAs/CCAs/CAs(with independent charges)

Source: cpao.nic.in

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