Ministry of Personnel, Public Grievances & Pensions

• Union Minister Dr Jitendra Singh says, all portals like Pension Disbursing Bank portals, ANUBHAV, CPENGRAMS, CGHS will be integrated in a single portal in the form of the newly created “Integrated Pensioners’ Portal” to ensure “Ease of Living for the elder citizens”
• Addressing the Bankers Awareness Workshop in Bhopal, Dr Jitendra Singh said, in tune with Vision of Prime Minister for an “Integrated Approach to bring Ease of Living”, the move will mitigate the problems faced by the pensioners
• Says, all 18 Pension disbursing banks will be integrated in Integrated Pensioners’ Portal
• Pension Department has undertaken a Nation-wide Digital Life Certificate through Face Authentication campaign in the November, 22 which has resulted into 30 lakhs pensioners submitting their life certificate digitally: Dr Jitendra Singh

06 MAR 2023

Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh today informed that the Department of Pension & Pensioners’ Welfare has decided that all the pension portals like Pension Disbursing Bank portals, ANUBHAV, CPENGRAMS, CGHS etc. will be integrated in a single portal in the form of the newly created “Integrated Pensioners’ Portal” (https://ipension.nic.in) to ensure “Ease of Living for the elder citizens”.

Addressing the Bankers Awareness Workshop in Bhopal, Madhya Pradesh, Dr Jitendra Singh said, in tune with Vision of Prime Minister for an “Integrated Approach to bring Ease of Living”, the move will mitigate the problems faced by the pensioners with the banks like Change of bank, Submission of life certificate, Submission of death certificate of pensioners, Pension slip and retrieval of pension slip, Income tax deduction data/form 16, Pension receipt information, the websites of Pension Disbursing Banks will also be integrated with the Integrated Pensioners Portal.

The Minister also pointed out that the task of Integration of Pension Seva Portal of SBI and Canara Bank with Bhavishya portal have been completed. With this integration, the pensioners can now get their pension slip, status of submission of Life Certificate and Form-16 through the Integrated Pensioners’ Portal. He also informed that all 18 Pension disbursing banks will be integrated in Integrated Pensioners’ Portal.

Dr Jitendra Singh said, DoPPW will take care of not only serving/retiring employees but also work for the Ease of Living of our pensioners and Digital Life Certificate is another step towards this direction. He pointed out that in November 2014, an Aadhar based scheme for online submission of digital life certificate, “Jeevan Pramaan” was launched by the Prime Minister Narendra Modi to ensure transparency and “Ease of Living” for pensioners while submitting their life certificate.

Dr Jitendra Singh said, initially submission of DLCs using biometric devices was commenced and later, the Department engaged with MeitY to develop the milestone Face-Authentication Technology-based system based on UIDAI Aadhaar software through which it became possible to give DLC from any Android based smart phone. This breakthrough technology has reduced the dependence of pensioners on external bio-metric devices and has made the process more accessible and affordable to masses by leveraging biometric systems available on smartphones, he added.

The Minister informed that the Pension Department has undertaken a Nation-wide Digital Life Certificate through Face Authentication campaign in the November, 22 which has resulted into 30 lakhs pensioners submitting their life certificate digitally.

Secretary, Department of Pension & Pensioners’ Welfare, Shri V.Srinivas said in his address that DoPPW has commenced a series of awareness programs for Bankers with a view to provide information about the latest pension rules/procedures reforms and welfare initiatives to Bank’s field functionaries, handling pensions. He said, in line with the Government’s objective of transparency, digitization and service delivery, the Bhavishya platform has ensured End-to-End digitization of the Pension processing and payment. From the retiree filing his/her papers online till issue of the PPO in electronic format going into the Digilocker, this platform has showcased the intention of complete transparency and efficiency of the Government. The ‘Bhavishya’ platform, an integrated online pension processing system was made mandatory for all central government departments w.e.f. 01.01.2017.

This system is at present being successfully implemented in the main Secretariat of 97 Ministries/ Departments including 818 Attached Offices, 7,941 DDOs on board. As on date, more than 1,89,494 cases have been processed i.e. PPOs issued which includes more than 1,23,249 e-PPOs.

PPO in Digilocker and eliminates delays in forwarding PPO to new Pensioners, as well as the necessity of handing over a physical copy. Considering that a very large number of retirees are from CAPFs who serve in far flung areas of the country, such software is a boon both in terms of Ease of processing as well as speed and accuracy in pension processing.

It may be recalled that the Department of Pension & Pensioners’ Welfare has bagged the 3rd Rank for BHAVISHYA (An online tracking system for pension sanction and payment developed by DOPPW) as per the NeSDA Assessment 2021 among all the Central Government e-Governance Service Delivery Portals. The ranking is based on Accessibility, Content Availability, Ease of Use, Information Security & Privacy, End Service Delivery, Integrated Service Delivery, Status & Request Tracking. It’s very creditable to be able to achieve rank 3 on the basis of these parameters.

This Awareness programs also provide a platform for strategizing and conceiving new initiatives for the benefit of Pensioners. This facilitated introduction of the path for integration of Bhavishya Portal with the pension paying portals of the Banks. So far State Bank of India and Canara Bank has integrated their portals with Bhavishya – IPP and process is on with Punjab National Bank.

The workshops held were an excellent two-way learning process and will go very far in reducing Pensioners’ Bank related grievances since the Pension dealing Bank officials were made aware of all the measures/OMs taken/issued by DoPPW for Ease of Living of Pensioners. Such Awareness Programs also convey a strong message of the seriousness of this Department to focus on hitherto neglected expectations of the Pensioners from Banks.

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Pensioners for outstanding contribution towards ‘Anubhav’ to be awarded

Mobile App to avail the services of Pensioners’ Portal also to be launched

The Union Minister of State (Independent Charge) Development of North-Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr Jitendra Singh will inaugurate the first ‘Pension Adalat’ here tomorrow. He will also award the Pensioners for their outstanding contribution towards ‘Anubhav’ – a platform for retiring employees for sharing their experience of working with Government. Moving ahead from e-governance to m-governance, a Mobile App has been created to avail the services of Pensioners’ Portal which will also be launched by Dr Jitendra Singh tomorrow. As a measure of welfare to the pensioners of Government of India, a workshop on Pre-Retirement Counseling (PRC) of 300 retiring Central Government employees is also scheduled to be held. The event is being organized by Department of Pension & Pensioners’ Welfare, Ministry of Personnel, Public Grievances and Pensions, Government of India.

The objective of this workshop is to create awareness about the post-retirement entitlements as well as an advance planning for life after retirement. There will be four interactive sessions which will cover inter-alia, the road map to retirement, medical facilities for pensioners, re-engagement of retired people for voluntary social activities under ‘Sankalp’. There will be another session on Income Tax and other benefits for senior citizens as well as investment and financial planning for retired people and the Importance of writing a Will.

The Pension Department in this programme will launch the first of a series of Pension Adalats which is being convened with the objective of bringing on a common table the aggrieved pensioner, the concerned department, the bank or CGHS representative, wherever relevant, so that such cases can be settled across the table within the framework of extant rules.

The Mobile App to be launched tomorrow will be extending all the services meant for the pensioner, which are currently available on the Pensioners’ Portal of the department, to the mobile handset. With this App, a superannuating Central Government official will be able to monitor the progress of his pension settlement, and retired officials will be able to self-assess their pension through the pension calculator and will also be able to register their grievances, if any, and get updates on orders issued by the Department.

The ANUBHAV AWARDS 2017 will be presented to 17 pensioners for their contribution towards creating institutional memory for the departments. Anubhav scheme had been instituted on the call of Prime Minister Shri Narendra Modi to encourage retiring/retired employees to submit their experiences while working in the government with the objective to create an institutional wealth for the government for future governance as well as to enthuse and inspire the future generations of government officials in their respective assignments.

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The Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS (IC) for Youth Affairs and Sports, MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr. Jitendra Singh has said all Central Ministries and Departments will be linked to the online Pension Sanction and Payment Tracking System ‘Bhavishya’ very soon. Chairing the 28th meeting of the Standing Committee of Voluntary Agencies (SCOVA) here today, Dr. Jitendra Singh said that with this step, the pension release to the retired employees will be expedited and it will also help quick resolution of pending issues.

Dr. Jitendra Singh said we need to put in place an institutionalized mechanism to make good use of the knowledge, experience and efforts of the retired employees which can help in the value addition to the current scenario. India has a large number of pensioners today and to make best use of them is a challenge, he added. Dr. Jitendra Singh said the retired employees are a healthy and productive workforce for India and we need to streamline and channelize their energies in a productive direction. We should learn from the pensioners’ experience, he added. Dr. Jitendra Singh said that the Government has started ‘Anubhav’ scheme for the retiring employees to write an account of their experiences which can be helpful in improving the system. He also said that a focused approach and emphatic attitude needs to be developed towards the pensioners.

Earlier, the Secretary, Department of Pension & Pensioners Welfare and Secretary, Department of Administrative Reforms & Public Grievances, Shri C. Viswanath directed that all the Pension Payment Order (PPOs) should be digitized. The 28th SCOVA meeting was attended by the member Pensioners Associations and senior officers of the important Ministries/Departments of Government of India.

The Department of Pension & Pensioners Welfare has taken various initiatives for the welfare of the pensioners. The online Pension Sanction and Payment Tracking System ‘Bhavishya’ has introduced transparency and accountability into the pension sanction and payment process, thereby helping eliminate delays and bring satisfaction to the retiring employees and pensioners. The system keeps retiring employees and administration informed of the progress of pension sanction process through SMS/e-mail. In the year 2015-16, the scheme has been scaled up and will eventually cover all 9,000 Drawing & Disbursal Offices (DDOs) in the country.

‘Sankalp’ is an initiative for motivating retiring employees and pensioners to take up voluntary work after retirement so as to channelize their experience and skill towards productive work for society and nation building. The Department has so far registered 1,812 Pensioners, 16 Organisations and 19 Pensioners Associations under this project. Some Pensioners Associations have done exemplary work under the initiative.

‘Anubhav’ was launched in February, 2015 on the direction of the Prime Minister Shri Narendra Modi. This initiative is to showcase the outstanding work done by retiring employee that contributed to the efficiency, economy and effectiveness in Government functioning. It is envisaged that over a period of time this will create a wealth of information, institutional memory and innovative ideas and will motivate employees.

‘Jeevan Pramaan’ is a facility created for submission of Aadhaar based digital life certificate. This scheme was initiated by the Prime Minister on November 10, 2014. This scheme provides an excellent facility for the benefit of pensioners to submit their digital life certificate from the comfort of their homes. The Pensioners Associations are actively involved in motivating their fellow pensioners to get their pension accounts seeded with Aadhaar Number. Due to continuous efforts, as on date around 34 lakh i.e 71% of Central Government pensioners have seeded their bank accounts with Aadhaar Numbers.

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A Pre Retirement counseling workshop was conducted on 31st May, 2016 at vigyan bhawan, New Delhi for retiring employees of various Ministries/Departments of the Central Government.

At the outset, Joint Secretary (Pension) welcomed the participants and gave a brief overview of the workshop. During the technical sessions she informed the participants about the road map for sanction of pension and other retirement benefits and the role and responsibility of the retiring employees as well as that of Head of Office for timely payment of retirement dues. participants were asked to complete all formalities in time and submit Form 5 to Head of Office. Heads of Departments were requested to monitor the delay at various stages through Bhavishya.

In the next session, participants were informed about Sankalp, the scheme of Department of Pension & PW for engaging pensioners for voluntary work. Retiring employees were asked to share their experience through Anubhav portal so that the institutions could benefit from their experience and the institutional memories could be strengthened. The Anubhav forms submitted by Pensioners were collected.

Dr.Tiwani, Director, CGHS informad the participants about the CGHS scheme for pensioners and family pensioners and the procedure to get temporary card after retirement.

In the next sessions basic advice on investment, preparation of will and benefits available to senior citizens including Income Tax benefits were also covered.

During the question and answer session, following issues were raised by the participants:

Issue 1: Service verification has not been completed in time and there was an round delay in processing of pension cases.

It was agreed that the matter would be taken up with the concerned Ministry. a general set of instructions would also be sent.

Issue 2: A participant raised a point that for the CGEGIS, payment is delayed due to missing entry in the service book.

Js(P) stated that the matter has been taken up with Department of Expenditure and would be followed up.

Issue 3: One of the participant asked whether vigilance clearance is required at the time of retirement.

It was informed that there is no provision in pension rules.

Issue 4: One participant enquired whether any pension process will be delayed on account of non availability of record of government accommodation and not informed by Directorate of Estates.

JS (P) stated that Directorate of Estates is responsible for giving timely information on dues to be deducted on account of license fee etc. Gratuity may be paid by office if Directorate of Estates does not inform in time.

The workshop ended with vote of Thanks to the participants.

Source : http://ccis.nic.in/

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F.No-21/ 13/2015- CS I (P)
Government of India
Ministry of Personnel, Public Grievances & Pensions
(Departmen t of Personnel & Training)
******

Lok Nayak Bhawan, New Delhi
Dated 05th May 2016

Office Memorandum

Subject:-“Anubhav”-showing outstanding work done during servlceSubmission of details by the retiring employees regarding.

The undersigned is directed to refer to this Department’s O.M. of even number dated 04th January 2016 and 01st February 2016 on the subject mentioned above and to state that the write-ups in respect of the CSS/CSSS officers, as mentioned in Annexure-I, are yet to be accepted/ published on the “Anubhav Portal”.
2. HoO and HoD of the Ministries/Departments concerned are requested to kindly scrutinize the pending write-ups for acceptance/publication at the earliest.

3. All Ministries/Departments are also requested to impress upon
CSS/CSSS officers retiring within a period of six months to submit a write-up providing details of their work that has contributed to the efficiency, economy and effectiveness of Government functioning or/and any innovation which led to improved work culture or any other contribution considered significant. Link to Anubhav Portal is available in the Home Page of this Department’s Website at persmin.nic.in->DOP&T->Anubhav.

( Raju Saraswat)
Under secretary to the Government oflndia

TO
Joint Secretary (Admn)
All Ministries/Departments.

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‘Anubhav awards’ to retired Government servants for Best write-ups

The Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh will inaugurate the workshop on ‘Anubhav’ and ‘Sankalp’ here tomorrow. The purpose of the workshop is to reach out to large number of retiring employees and to encourage participation in ‘Anubhav’ and ‘Sankalp”. Dr Jitendra Singh will also give awards for best write-ups received under ‘Anubhav’.

The Department of Pensions & Pensioners’ Welfare launched an online software ‘Anubhav’ on the directions of the Prime Minister Shri Narendra Modi. It was launched for showcasing outstanding work by retiring employees and sharing their experience with the Government. Another initiative called ‘Sankalp’ has also been launched by this Department to channelize the experience and skill of retired Government servants towards meaningful interventions in society.

The Department has provided a platform ‘ANUBHAV’ for the retiring Central Government Employees to showcase commendable work done during service. It is envisaged that this would provide satisfaction to the retiring employees and also act as a motivator for serving employees. This would also be a wonderful opportunity to garner the resource of retiring employees for voluntary contribution to nation building post retirement. For this purpose an online system viz “Anubhav” has been developed and necessary instruction for use of this application by the retiring employees/Head of Offices/Head of Departments in the Ministries / Departments were issued by this Department in February and March, 2015. The Department has already received more than one thousand write-ups under this initiative.

With a view to give greater impetus to this activity, this Department has also launched an Award Scheme for best write-ups which may have potential of contributing to the efficiency / economy /effectiveness or mentioning any innovation leading to improved work culture including any contribution considered significant by the retiring employee. The authors of best write-ups will also be given awards during the above event by the Minister.

The SANKALP is a project to channelize the skill, experience and time available with Central Government Pensioners into meaningful social intervention. The project has started on pilot basis for 2,000 pensioners. The Department has so far registered more than 1500 pensioners and 19 Pensioners’ Associations under this project. The Department has also registered 16 NGOs to involve Central Government Pensioners in social activities. With a view to create awareness amongst retiring employees about this project and a smooth transition from active life to lead a healthy and purposeful retired life, this Department has been organizing Pre-Retirement Counselling (PRC) Workshops. The Department has, so far conducted 28 such PRCs involving about 1700 participants. The Department has also been conducting workshops to create a pool of trainers, for which Training of Trainers (TOT) are being conducted for personnel of Central Armed Police Forces. So far 7 workshops on TOT involving 502 personnel have been conducted.

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Year End Review: Highlights of Department of Pension and Pensioners’ Welfare during 2015 

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Lok Nayak Bhawan, New Delhi
Dated 7th December, 2015

Office Memorandum

Subject: – “Anubhav”- showcasing outstanding work done during service- submission of details by the retiring employees regarding.

The undersigned is directed to refer to this Department’s O.M. of even number dated 19th March 2015, 13th April, 2015, 19th June 2015 and 05th November, 2015 on the subject mentioned above and to state that the write-ups in respect of the CSS/CSSS officers, as mentioned in Annexure-I, are yet to be accepted/published on the “Anubhav Portal”.

2. HoD and HoD of the Ministries/Departments concerned are requested to kindly scrutinize the pending write-ups for acceptance/publication at the earliest.
3. All Ministries/Department are also requested to impress upon CSS/CSSS officers retiring within a period of six months to submit a write-up providing details of their work that has contributed to the efficiency, economy and effectiveness of Government functioning or/and any innovation which led to improved work culture or any other contribution considered significant. Link to Anubhav Portal is available in the Home page of this Department’s website at persmin.nic.in -> DoP&T -> Anubhav.

(V.Srinivasaragavan)
Under Secretary to the Government of India

To
Joint Secretary (Admn)
All Ministries/Departments.

Source: ccis.nic.in

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Retiring officers to write note on their achievements

In another new initiative “Anubhav”, inspired by the Prime Minister Shri Narendra Modi, the Ministry of Personnel, Public Grievances & Pensions has advised officers retiring within a period of six months to leave behind a note or write-up on their achievements as well as outstanding work done by them which could have, according to them, contributed to efficient functioning of the government or any innovation introduced by them which could have led to improvement in work culture.

Disclosing this here today, Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr. Jitendra Singh said that “Anubhav” will serve as a platform for retiring employees to showcase achievements made by them during their service tenure. While the retiring employees can look back with satisfaction and a sense of fulfillment, the written account left by them could serve as a vital database for future improvement, he added.

Ministry of Personnel has, through a circular dated November 5, 2015, sought to reiterate and remind all the Ministries and Departments to follow up this initiative seriously. The Link to “Anubhav” Portal is available on the homepage of Department’s website at http://persmin.nic.in → DoP&T → Anubhav, he informed and added that initially this facility is available only to retiring Central Government employees including Central Secretariat Service (CSS) and Central Secretariat Stenographers Services (CSSS) officials.

Earlier, on the advice of Prime Minister, Dr. Jitendra Singh recalled that DoPT had also introduced a new practice of senior IAS officers who had put in nearly 25 to 30 years of service to revisit the place of their first posting as District Collectors or SDMs and furnish feedback about the change over the years as visualized by them. The DoPT and the Department of Administrative Reforms and Public Grievances (DAR&PG) are infact the Research & Development (R&D) organs of the government and not merely responsible for carrying out only transfers, promotions and empanelments. To this extent, he expressed satisfaction that during the last 17 months of the present government, a number of new reforms have been introduced with regard to recruitment in Services, Pension Department, IAS/Civil Services training and other areas.

AR&PG, Shri Devendra Choudhary for their proactive approach which motivated the entire team of officers to carry forward the new initiatives.

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Important message for employees retiring within the next six months

The Department of Pension and Pensioners Welfare is organizing a Pre-retirement counselling workshop on 26th May, 2015 from 2.00 PM to 5.00 PM in the Conference Room-l, India International Centre (Main Building) 40, Max Muller Marg, New Delhi-110003. The employees of Government of India retiring within the next six months and who have not attended the workshop yet are hereby informed that they may attend the workshop. Confirmation with Name, Ministry & Phone No. may be sent at the email address mkumar.mol@nic.in. The persons desirous of attending the workshop are also requested to bring their PAN and Aadhar No. A write-up on the Commendable works done by the retiring employee during his entire service is also required to upload the same on ‘ANUBHAV’ on website persmin.nic.in/pension.asp

(Sankalp)
Department of Pension & Pensioners’ Welfare
Phone No.24641627

Source: Sankalp – Pensioners Portal
[http://www.pensionersportal.gov.in/sankalp/writereaddata/English/46PRC.pdf]

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