Guidelines for execution of Scoring System for Implementation of National Programme for Civil Services Capacity Building – Mission Karmayogi

No. T-28/98/2024-iGOT-Part (2)
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel & Training
Training Wing

Block-IV, Old JNU Campus, New Delhi -110067
Dated: 18th December, 2024

Office Memorandum

Subject: Guidelines for execution of Scoring System for Implementation of National Programme for Civil Services Capacity Building – Mission Karmayogi.

The undersigned is directed to refer to this Department’s OM of even number dated 18.12.2024 (copy enclosed) vide which introducing of scoring system for implementation of National Programme for Civil Services Capacity Building – Mission Karmayogi was circulated to all Ministries/ Departments to dedicate their efforts through their Capacity Building Units to maximize participation and adherence to the scoring framework in order to align the capacity-building plans and complete necessary activities, such as employee onboarding and competency mapping, to ensure successful integration into the scoring framework.

2. To provide a structured approach to the monitoring and evaluation activities necessary for such a large and significant program, a comprehensive M&E framework comprising of Key Performance Indicators (KPIs) has also been developed and notified vide this Department’s O.M. dated 08.08.2024 (Copy enclosed). KPIs are based on the program’s key activities, which are crucial for achieving its objectives. The framework shall aid various stakeholders identified in Karmayogi Guidelines i.e. DoPT, SPV – Karmayogi Bharat (KB), Capacity Building Commission (CBC), Ministries/ Departments/ Organisations (MDOs) and Civil Services Training Institutes (CSTIs) in efficiently overseeing the implementation of Mission Karmayogi.

3. Now in continuation to the aforesaid O.Ms., the guidelines to execute the Scoring system are being issued detailing the roles and responsibilities of Ministries/Departments, Karmayogi Bharat, Capacity Building Commission and relevant timelines as under:

I. Role of Ministries/Departments: Ministries/Departments(M/D) shall –

• Ensure that all officials including contractual workforce and outsourced personnel are on-boarded on the iGOT Karmayogi platform hereby also referred to as iGOT.
• Furnish information on employee strength at M/D Headquarters including contractual/outsourced workforce etc. (ref. DoPT’s letter dated 29th October 2024, F. No.T-28/112/2024-iGOT) and submit requisite details through the Google Form (link provided in the aforementioned letter).
• Ensure that correct information on employee strength is updated on iGOT Karmayogi Platform through department’s MDO admin portal under Staff Details tab.
• Validate the officials on-boarded on the platform under respective Ministry/Department. Officials who are incorrectly mapped to a M/D shall be marked as “Not my User” through MDO Admin portal.
• Identify the domain competencies required by officials at all levels in the M/D and
• Communicate the domain competency requirement to all officials via circulars and internal notifications. This activity shall be completed within 2 months from the date of issue of this OM.
• Update the ACBPs of the respective M/D to reflect the identified domain competencies. All ACBPs shall incorporate identified domain competencies, ensuring inclusion of domain courses in the respective training calendars.
• Upload the designation wise domain competency requirement and proficiency level on iGOT Karmayogi Platform with the support of SPV-KB.
• Ensure that courses are tagged to all identified competencies and proficiency level.
  1. For the competencies that already have corresponding courses on iGOT
     Karmayogi portal, map the courses to all employees through the “Training
     Plan”. This would ensure that users can view the list of courses he/she has to
     undertake on the “My iGOT” section of the portal.
  2. For competencies that do not have any existing course on iGOT, M/Ds shall ensure availability of courses on priority on the platform. If a Subject Matter Expert (SME) from within the M/D (including the training institutes) is available, services of agencies empanelled by SPV-KB may be utilised for creating courses. If an in-house SME is not available, M/D can request SPV-KB to procure/ create the courses from outside the M/D (including private institutions).
• Monitor progress regularly on various KPIs (Ref. DoPT’s letter dated 8th August 2024, No.T-28/62/2024-iGOT) and encourage officials to take up ACBP courses on iGOT.

II. Role of Capacity Building Commission: CBC shall –

• Assist Ministries/Departments by enabling CBUs to conduct the process of identification of domain competency requirement of each M/D.
• Guide the M/Ds in the process of updating the ACBPs of the to reflect the identified domain competencies.
• Utilize its network of knowledge experts to facilitate M/Ds for course creation on domain competencies identified by M/Ds.

III. Role of SPV-Karmayogi Bharat: The SPV — KB shall –

1. Enable the mapping of all courses to the competencies and proficiency level.
2. Facilitate data cleaning on the iGOT portal by providing support to the MDO admins to ensure user profiles reflect their correct MDO, and designation/role.
3. Ensure that functionality to upload staff details is available on MDO admin portal for each M/D.
4. Facilitate creation of courses by SMEs in the M/D. If in-house SME is not available for any competency, KB shall procure/create such courses on demand.
5. Make M/D scorecards available on MDO Leader and MDO admin portals with clear visibility of scores for each criterion. M/Ds shall use these scorecards for real time tracking of their progress in Mission Karmayogi.
6. Develop the Karmayogi Dashboard for enabling, inter alia,
   1. Insights to drive decision making
   2. Seamless access to required information
   3. Key Performance Indicators for all Departments
   4. Relative rankings of all Departments based on the Departmental Scorecards
   5. Top 5 Ministries/ Departments every quarter based on Departmental Scorecards

IV. Role of DoPT: DoPT shall –

1. Coordinate with various stakeholders to facilitate the implementation of Scoring System and Mission Karmayogi and provide requisite guidance and support
2. Review, refine, and update the Scoring System, revising focus areas as and when necessary.
3. Oversee and monitor the performance of Ministries/ Departments (M/Ds) vis-a-vis the Key Performance Indicators (KPIs) outlined in the Monitoring and Evaluation (M&E) framework and the Scoring System

4. All Ministries and Departments are requested to ensure strict adherence and compliance with the aforementioned guidelines to facilitate successful assessment of the KPIs using the scoring framework as outlined.

Digitally signed by
Rajeev Kumar Choudhary